What I see in the NHS:
Committed staff who often earn the lowest wages giving hands on patient care usually done with humanity and care (=coal face)
Middle management running around trying to balance the books, file pointless reports, often providing a bit of hands on in their own area...stressed/resigned/defeated (depends how long they've been at this job) but fire fighting describes it.
Upper management having many, many meetings with many, many highly paid executives to decide strategies (idealists) they decide to tighten things up and commission some publicly work for their staff to make them 'work harder' 'value patients' etc.
Meanwhile coal face staff who do value patients are still missing breaks and not giving as much time to patients as they like because they just don't have enough staff.
Fire fighting managers dealing with the complaints, recruitment and HR issues caused by stressed understaffed depts. Responsible for cascading idealists 'good ideas' either in colour posters, talks or post it notes on the PC
Outside monitoring agencies having many many meetings with many many expensive highly paid executives (often travelling somewhere to do so...at cost and wasting time) Outside monitors agree that they need more data to identify scale of the problem and they also set new targets and decide on punitive measures for failure. (Ivory tower dwellers)
(Coal face staff still providing healthcare with humanity but lack resources, beds and staff to offer great care or find time provide the newly demanded data.)
Idealists meet to decide what they can do about these failures at the coal face. Lots of meetings with highly paid idealists. They decide to cut services and brief fire fighters about their failings.
Ivory tower dwellers decide that they need a committee to look at the problem and draft a report...so they commission lots of highly paid people to travel to regular meetings (hospitality included because they've travelled...) Takes a year
Meanwhile coal face still seeing patients...
Ivory tower dwellers decide they need a 'body' to oversee the work of the coal face and idealists because they are failing. Body will be highly paid specialists and funded to travel, meet and review evidence. Evidence to be provided by the failing stressy idealists in the same time as existing role.
Idealists juggle covering up failures whilst exposing problems and whipping coal face staff a little bit
Coal face staff workforce reduced as several have said fuck it and left.
Ivory tower report that this staffing crisis will be resolved by developing the workforce so that an unqualified person can do the work of a highly qualified experienced person.
They commission a training provider to develop a training package. This is reviewed by many highly paid specialists at many many meetings (hospitality provided as they have all travelled)
Coal face staff would love someone else to provide coffee and biscuits in a nice hotel and chat for a bit but since they don't get breaks it would be pointless....
Training package eventually in place at great cost because setting up new Skills for health courses doesn't come cheap. They recruit highly paid specialists to fill the roles. They also recruit highly paid quality assurers to assure high quality training so that junior staff can safely fulfil the roles of the experienced highly qualified staff who said fuck it and walked... They design systems and processes to monitor the work of the junior staff.
They require the idealists to administer the QA processes. The idealists need the coal face workers to train the junior staff. No extra time is given. Newly recruited, under qualified staff in post do their best but they aren't experienced highly qualified staff so it isn't the same but if partly fills a gap.
Ivory tower people congratulate themselves and meet at a hotel with hospitality provided to do so and report back.
This is the failing I see. The complete refusal to recognise that money spent on staff who actually give face to face care to patients is cheaper than all the money wasted on strategies to manage the issues caused by not enough money spent on staff who actually are face to face with patients.
The money is targeted right at the top...not in the middle....way above ....at NHS England, Public Health England, DoH, Skills for Health and so on.