We have had issues with school and their poor admin system last year. I have two dd's at high school. Last year one dd was given extra detention for missing a lunchtime detention. Except she had been to the lunchtime detention. We complained, eventually received a kind of apology but little explanation as to why. A couple of other similar incidences, again regarding both dd's being given unwarranted detentions. Another complaint, another apology, things seem to have been okay for the last three months.
Until yesterday. DD1 has been off school Mon, Tue and Wed due to illness this week. Each morning I leave a message on the "absence line" reporting her absence and the reason. Tuesday I get a text asking me where dd is. I reply explaining I had left a message as normal. Later the same day I receive another text stating that DD has an after school detention. No reason given. So I phone school, speak to the receptionist. She has a look on the system and says the detention is for not handing in maths homework yesterday. I explain that DD is not in school and do they know that. She wasn't sure?? But made a note regarding dd's absence and that she won't be attending detention.
I email the head of year and explain, ask him to please find out where the problem is. DD shows me her school diary, no homework is missing, and the pieces she has at home are due in later this week.
This morning HoY phones me and says all he can find out is that the detention was given regarding some outstanding homework. It was on the system but had been removed this morning before he could investigate any further.
It just seems like their admin system is rubbish. AIBU to expect better? It is confusing at best and unfair at worst. DD2 has sat through undeserved detentions last year with no apology to her or even a real explanation.
When we had our last meeting with the Head he seemed to imply that in a school mistakes will be made and we should just suck it up. I wonder how many mistakes do we have to go through?