About this nursery incident

[Laceandlove]

Long time lurker, first time poster.

My DD asked me to collect my GD from nursery today. I've not done this before as my DD usually does it.

I was early to collect her so took a slow walk to the nursery which is in town. Still got to the nursery early so hung around outside and happened to catch sight of my GD through the window. She was in a room on her own, facing the wall and crying. I stood and watched to see what was going to happen. 5 mins later no one came to her or asked her if she was ok. By this point I was getting very tetchy but still I waited as I wanted to see what was going on. 5 mins more passed and she still had not moved and no one had come to her so by this point I had enough and went to the front into reception.

I will be honest in that my anger took hold and I asked why the hell my GD was in a room at the back on her own crying facing the wall and no one had come to her. The answer was that she had been "crying all morning" and that they "couldn't do anything more for her" so basically just let her get on with it.

I've told my DD and she is extremely upset about it and wants to move her immediately. I've asked her if she has noticed this before but she said that she's never early to fetch her and she's already got her coat on ready to go when she gets there.

My GD is 2 so trying to ask her what happened is difficult as her speech isn't quite there to explain herself.

WWYD? Have we overreacted? Is this normal?

Not on at all. I've always seen little ones being carried around and cuddled, or sat on laps by the end of the day when they're getting tired etc at our nursery when they're first settling in. Even if they're still wailing they're being cuddled at least until they can be picked up.

I moved DD from a nursery because she ' wouldn't settle" , within a week at the new nursery she loved if and couldn't wait to go. A while later we passed the first nursery and she said " scary lady", I always wonder what went on there.
I used to work in a nursery and whenever a child didn't settle we would spend as long as it took giving them 1 to 1 attention, or just sitting them on a knee whilst doing activities. It could be a few days, it could be weeks, parents were always told exactly how they'd been. It makes me feel sick to think of leaving a child to cry on there own.

When I moved my dc to a nursery from playschool a worker lay on the floor with her for nearly two hours until dc was ready to get up. They went at dc pace.