Aibu to turn this customer away?

[QuandryQueen]

I've name changed as I'm a regular and this is a work related question and I don't want it linked to my usual account.

I work at a Hotel and what with the Christmas break was the most senior person there yesterday and will be this afternoon and evening. I don't know what decision to make!

A customer reserved a room to arrive today and I noticed yesterday they have put a comment on the booking to say they are bringing their dog. We don't accept dogs except service pets. They booked through a travel agent/Web site rather than direct. I have been off prior to yesterday so not sure if others have seen the note or not. There's nothing in the booking to show that anyone has tried to get in touch with the guest.

I messaged them through the site they booked (a from hotel message not a personal one!), and highlighted where it says on their confirmation that pets are not allowed.

I have no other way of communicating with them. As of yet we have had no response.

What do I do?

1. message again, not knowing if they will see it?
2. if they turn up with the dog turn them away?
3. if they turn up with the dog let them just keep the dog in their room?

They've pre paid and booked a month ago so it's pretty crap that none of us have seen the note before now, but it is well hidden in amongst all the other data on their booking.

What do I do??

I've just stuck on Elvis Presley YOU ain't nothing but a hound dog as I await dhound's arrival.

Oh the anticipation is killing me...placemarking like the rest of you

Oh dear I hope its not a Pug, I have 3 they shed hair like billyo, snore like drunken sailors and their farts make your eyes water, you will need to deep clean the room and open the windows for a few hours before you let the room out again not to mention the complaints about the snoring from all the other guests.

Maybe the potential guest with potential dog is actually an MNer?

Goes off to check AIBU for threads on the theme of "WIBU to still try to take my dog to this hotel?" from a fumming OP who has received late notice that their Ddog is not welcome at the hotel they booked a month ago...

It's not a ddog. It's a dhound.

Let them keep the dog. They've informed you already and it's not their fault it hasn't been noticed until now

Take the dog as a one off if they arrive with it. Or find a local kennel at the hotels own cost and suck it up. No one picked up on it and they are presumably on their way... just hope it's a Chuahua and not a Great Dane

We're all presuming it's a live dog. She could just be politely letting you know that she's bringing her toy cuddly dog that she always travels with. Or it could be a typo and she's having a religious experience and believes she's bringing God with her.

Will you for God's sake cancel the cheque!

Deffo need to know what they turn up with!!

Shamelessly placemarking - sorry 😬 FWIW I think a dog owner would ordinarily assume pets are not allowed as standard and I would always call/check in advance. Good luck OP! 🍀

It's a poodle.

OP, what time do guests have to check in by?

Am anxiously awaiting Dog arrival

Hopefully soon!

OP still hoping for you they have brought their service dog or made other arrangements for the dog!

However if they do bring a furry friend at least the owner has approved

I think the guest is called Paris and this is the Hilton?

If it is Paris, refuse her entry and sell your story.

The Irish president brought his tiny dog to hospital! I think the dog was allowed stay too. Imagine being the nurse who tries to wrestle ddog from the president lol.

Ok I only have six rooms left to check in!

Is dhound one remaining?

Yup. Their group is four of the remaining 6.

Of course they'd have to be the last to arrive

It will be huge, smelly & incontinent, so they couldnn't leave it with a dog-sitting service

And does that four include dhound or is he/she a +1? Do you know whether all the other guests in dhound's party are human?