Aibu to turn this customer away?

[QuandryQueen]

I've name changed as I'm a regular and this is a work related question and I don't want it linked to my usual account.

I work at a Hotel and what with the Christmas break was the most senior person there yesterday and will be this afternoon and evening. I don't know what decision to make!

A customer reserved a room to arrive today and I noticed yesterday they have put a comment on the booking to say they are bringing their dog. We don't accept dogs except service pets. They booked through a travel agent/Web site rather than direct. I have been off prior to yesterday so not sure if others have seen the note or not. There's nothing in the booking to show that anyone has tried to get in touch with the guest.

I messaged them through the site they booked (a from hotel message not a personal one!), and highlighted where it says on their confirmation that pets are not allowed.

I have no other way of communicating with them. As of yet we have had no response.

What do I do?

1. message again, not knowing if they will see it?
2. if they turn up with the dog turn them away?
3. if they turn up with the dog let them just keep the dog in their room?

They've pre paid and booked a month ago so it's pretty crap that none of us have seen the note before now, but it is well hidden in amongst all the other data on their booking.

What do I do??

I would read it.
You'd have to be careful though to make sure no one worked out who you were.

that's true but I've name changed (am a regular) so hopefully I'd remember to change my username before posting which I'd probably fail at.

you could have lied to us op to make the ending much more exciting for those of us with no life who have been gripped by dog-gate . where's the drama?

you could have lied to us op to make the ending much more exciting for those of us with no life who have been gripped by dog-gate . where's the drama?

Sorry

》《bloop bloop bloop《》(time travel backwards)

Well didn't they turn up with not one little teacup dog but three rottweilers. Sheila, Rodney and Aerosmith.

The room we allocated them was only accessible by lift and Rodney is shit scared so shit himself in the lift. The cleaner wasn't happy with me!

Because Rodney couldn't get to the room, and the other two dogs refuse to be parted from him (I'm thinking it's a love triangle type sitch) we had to put them somewhere safe so they went into the big bosses office and slept under his fish tank.

In the morning the boss got a terrible fright, and went ape shit so I've been sacked, and have had to report to prostitution to make ends meet.

Much better! See if you can use a hotel room there for your new career..

much better ending and if you ever get bored at work there can always be sequels!

I don't expect breakfast if I book room only. If I wrote in the comments I wanted breakfast I'm sure you'd say, sorry you're booked for room only. If the hotel is clearly no dogs, then you need to turn them away or suggest an alternative hotel that does take dogs. I'm allergic and my daughter has a phobia so we deliberately book hotels that exclude pets. We certainly would speak to the Manager if we saw a dog.

T

DS and I are hugely allergic to dogs - I only ever book hotels which do not allow dogs and if I arrived to find a dog I would be furious as we could both end up in hospital. Obviously my view is affected by this but I think if you assure people no dogs - then it's no dogs.

Except service dogs, 38cody - something that must always be a worry for you.

Yes that's true - obviously their needs would have to come first and we'd have to go elsewhere - never happened so far.

Having an allergy that serious must be a nightmare. There are dogs all over the place.

those with allergies can treat with medication. a disability cannot be 'improved' with medication. a wheelchair for example doesn't make the disability less of a disability.

allergies aren't covered by law, disabilities are, so an assistance dog user should always take precedence if there is an argument over whether the assistance dog owner should enter eg a restaurant. if the allergic person has an issue, they should be the ones to leave as there is much less risk of legal action to the premises.

An allergy could meet the definition of disability under the Equality Act.

"those with allergies can treat with medication. "

bonnie, those with allergies can usually but not always treat with medication. Sadly I've seen people die as a result of anaphylaxis despite treatment.

I never at any time suggested that anyone with a disability of any kind should be inconvenienced by our allergy. Just that there are people who seek dog - free hotels for good reason. It can be treated with medication but not prevented so my son and I need quick treatment, suffer a lot of discomfort and if the treatment isn't quick enough it can be fatal, as can most severe allergies.