to keep extra item delivered from shop in error?

[CookingCabbage]

OK - This is actually my fault, not the shop's error. I will explain:

Ordered three identical multi-aperture photo frames from a well-known department store. Will be given as Xmas presents to relatives. Went to the store to 'click and collect'. When I got home and opened the plastic wrapping there were only two identical boxes in there.

Felt really annoyed that one is missing. Opened one up and put photos in - took ages to resize the pics and fit them but looked ace.

Went back to the store and explained they had only given me two frames. Was quite panicky as only 1 week until Xmas and needed that exact frame as photos printed in sizes to fit it. Also, it's an inconvenient journey to get to the store (live out in sticks). Store Manager gave me 15% off for inconvenience.

Went and collected third frame next day. Got home and unwrapped the remaining two boxes, and........there was TWO in the second box. So now I have FOUR frames.

It may sound silly that I did not open the second box originally, but the boxes were both the same size (quite narrow) and the frame in the first box was wrapped in bubble wrap - whilst the frames on the second were squeezed in, with no protective wrapping at all.

Do I own up and take the fourth frame back, or keep it for myself? I know everyone is going to say take it back probably, but please try to imagine what you would do.

And good on you OP - just seen you're returning it. It'd probably always bother you when you looked at it otherwise anyway

I'd return it, and I wouldn't' wait til I was next passing the store, I'd take it right back, even if it was a massive inconvenience, just not right to keep it

If the store had overcharged you by £28, you wouldn't say "Oh well, I'll just leave it" so taking the frame back should be no different

Could you return the frame that doesn't have a box and gift the 'extra' you got.

melj123 At your store are the £2 giftcards automatically given out at customer services? I knew about this policy and have benefited from it on occasions but the last few times I've gone to the desk to have a store error refunded I've had to ask for the giftcard and then it's very reluctantly been issued.

melj1213 Sure, I know it was the OP's mistake but she did ask us what we would do. This is what I'd do and what my reaction would be.

I'm not saying it's a mature or sensible reaction, but I'd definitely be hoping to get to keep it and be annoyed I couldn't. I'd still return it though.

People get so uppity on these threads keep the frame. It's only a picture frame. The world won't end.

Haha, love it when it's the people that are doing the 'right' thing who are getting called names

MadisonAvenue In our store it is given out automatically if it is a store mistake, but it's also technically at the Trading Manager's discretion (as it is a goodwill gesture and not obligatory, after all) and I know that some TMs have left directives with their Customer Service team to only give them out if someone asks for it, so your store may be one of those.

However, do you ask before your transaction is entirely complete? Because, and I'm not saying you did this, I often have customers start asking about whether they'll be getting the gift card before I've even completed the overcharge refund, and as it is a seperate transaction I can't even start it until the first part is finished. I have literally been saying "if you could sign this here for me please ..." with the intention to continue with "while I put £2 on a giftcard by way of apology for the mixup" and been interrupted after 'please' by "And what about my gift card? You're supposed to give me a giftcard!" ... it really grates that I have to give people the card after such rudeness, and in those cases I will give it, but reluctantly.