Cunting yodel have lost my parcel!!

[StarsandSparkles]

I got a text from mothercare today to say that my sons buggy was being delivered today so i made a point of checking to see how many deliveries were to be made ahead of mine and there were 45 so i went to my grans for a bit then went home.
I got in at around 2pm and made us lunch while i waited. Fast forward to 3:02 and i got a text saying my parcel has been delivered... weirdly enough there was no chap at the door or a card left through the letterbox. No vans had been up my street in the time i had been in so i want to know where my sons buggy that has been "delivered" actually is! I checked all round my garden and in the shed and there is no sign of it anywhere.
The online chat says i have to wait at least 2 days for a depot investigation but that is no good when im left with no buggy which is a pita as i dont drive.
Where would i be able to make a complaint about this happening?

I only ordered online as i had no way of getting my wee boy and a box with a buggy back from falkirk to home as it takes 2 trains and a bus. Ill think twice before online ordering again

And at long last the buggy has just been dropped off! Though the guy said it didnt require a signature when yodel said it did. Im not caring as i have the buggy now

Woo!

Is it the right buggy?

Had the same problem since last week but with a Moses basket- yodel says been delivered - then oh no due to being damaged the tracker moves it way back down south?
Mothercare didn't know any of this its all very confusing. Apparently it was "returned" by someone but never actually showed up at my door.
They have sent another on express delivery for tomorrow so we shall see. V. Dodgy!

Yes it was the buggy i ordered and the box was sealed however when i went to set the buggy up and put the raincover over it is really tight at his feet and hes squashed. Is there a universal raincover i can get?

I sent a parcel which yodel have tried delivering. It's now stuck in a depot for 10 days near Maidstone "waiting advice" whatever that means. Tried phoning Yodel, the automated voice assumes you are the recipient, asked for tracking number and said there's nothing they can do and to, call the sender. I am the sender! and ended the call.

Lousy customer service

Know exactly how you all feel 😡😡😡
Catalogue item showing as delivered Yodel even have the nerve to say my husband signed for it
Where the hell is it then
Have demanded proof of signature
Heard nothing from catalogue or yodel £70 worth of goods gone astray
Hope it gets resolved
Won't hold my breath
Yodel complete Tossers