To ask what myhermes are supposed to do?

[ShowOfHands]

I ordered DC2's Christmas present from eBay (no choice, they don't make this particular piece of plastic tat anymore) and the seller used Hermes.

The parcel was posted a week ago so I've checked the tracking today and apparently it was delivered to "a secure location" on Wednesday afternoon while I was picking the dc up from school. No card was left.

According to Hermes, the parcel was left by my back door. How is that a secure location? It's a shared yard, accessible to anybody.

So is that it? I've lost my money and DC2's Christmas present? Hermes don't leave cards or leave parcels with a neighbour or somewhere safe?

Doesn't matter now but there is a fair bit of nonsense on this thread and Mindtrope is right. Your contract is with the seller, it's their responsibility to get it to you. If it's a delivery problem the seller can pursue the delivery people, they have the contract with them.

Glad it turned up!

Glad you got your parcel in the end OP. Your posts at the top of page 3 really made me chuckle

In the last month i have had 2 parcels lost and an item completely removed from its box and forced through a letter box and obviously broken. I was refused any compensation.

My mum has experienced a parcel being thrown over her garden gate with her instructions as to where to leave it ignored.

My local parcel shop literally throw the parcels behind them and shouted at me when i asked them to take care.

it is impossible to speak to them on the phone and the webchat is useless as the operators know nothing. I was told that the " operations are so big thats why your parcel was lost" like that was ok !!!!

PLEASE DO NOT USE THIS TERRIBLE COMPANY