To ask what myhermes are supposed to do?

[ShowOfHands]

I ordered DC2's Christmas present from eBay (no choice, they don't make this particular piece of plastic tat anymore) and the seller used Hermes.

The parcel was posted a week ago so I've checked the tracking today and apparently it was delivered to "a secure location" on Wednesday afternoon while I was picking the dc up from school. No card was left.

According to Hermes, the parcel was left by my back door. How is that a secure location? It's a shared yard, accessible to anybody.

So is that it? I've lost my money and DC2's Christmas present? Hermes don't leave cards or leave parcels with a neighbour or somewhere safe?

Opening an Ebay or paypal case will be pointless. You will automatically lose it as soon as the seller inputs the tracking that shows the item was delivered. They don't require a signature as "proof" just the tracking stating delivered. Paypal will check more closely to make sure it was delivered to your address, but Ebay have admitted they will even accept tracking to a different address as long as it is within so many miles of the intended address! Your ONLY hope is that the seller is understanding and contacts Hermes on your behalf, and many won't because they know they have all they need to win an INR and won't give a toss if you got the item or not, and negative feedback will be removed because they can "prove" delivery.

Well then Hermes can come round my house on Christmas Day and explain themselves to my child.

Bloody gits. How can "left on the ground in a public place" count as delivered?

SHIT.

It's so unfair, isn't it. I had a similar experience - over £100 worth of books, supposedly left in my shed (according to tracker) - no note through the door. Don't know whose shed they were left in, because I tried all the neighbours. Luckily it was the Book People and their customer service is great.

Can you report them to Watchdog?

We've stopped buying from anyone who uses myhermes now. We've had items chucked over the gate, put in the bin, left outside in the rain.

As a ex seller you will get your money back. Ebay always favours the buyer. To be fair I think my hermes guys get paid a pittance and nothing if they don't deliver hence the leaving in placed. Doesn't excuse it of course but does explain a little.

Hope you find it or get money via hermes.

Carrie no, they won't get their money back. Ebay favour buyers with SNAD cases yes, but any INR cases will be lost if seller has a tracking number showing delivered, even if its not even the one for Op's parcel, but local enough. Loads of angry buyers on the Ebay boards lately, lost cases when tracking was for totally different parcel but within a few miles, even when its been out for delivery from the complete wrong delivery office for the buyers area sellers still win.

Myhermes are bloody useless

I recently had an email (whilst sitting in my living room) saying my parcel had been delivered.

I contacted them, which in itself was painful and then house of fraiser - I chased for five days then the delivery driver turned up at 8pm one night saying he had been to my house every day for five days to deliver.

I'd been home everyday as was housebound for a week due to ill health.

I won't purchase anything if I know the courier will be Hermes.

I would keep pushing with them

I just wondered, those of you who say "Never use a seller who uses Myhermes" would you bother to contact seller to ask for a different delivery service and be willing to pay more for it or would you simply find a seller who is already more expensive but uses the delivery service you prefer.

As a seller I use myhermes a lot (lowest price). Not had any of these problems (so far). it's a bit of faff to research 2nd cheapest courier, and nobody seems to ever choose the more expensive courier.

Yes, myhermes is very hit and miss. I think it unfortunately comes down to your local courier as PP mentioned they are all self employed. We used to have a lovely guy work our area. Got to know when everyone would be around and used to deliberately deliver later when he knew we'd be in. Had a different guy for a few weeks for some reason and like another poster I received email updates about attempted delivery failures which were absolute bollocks as I was sitting right there with a newborn at home all day. Driver obviously didn't get round to us/couldn't be arsed and just updated the system 3 times over 3 days to say he got no response when attempting delivery. Had to take it up with company I'd bought from and they sent a replacement via Royal Mail. Funnily enough they had no problem delivering.

Any decent couriers we have had with myhermes all move over to yodel.

For the person asking,yes I'd pay more for a courier I know can get to us so if the choice was myhermes or Royal Mail,I'd choose Royal Mail. I won't order if I know the company/seller uses myhermes.

Op you may still get your parcel,I had a parcel delivered- or at least the email said it had been delivered,about a week later I got a parcel thrown at me by the most miserable courier I've ever met,she shouted at me because my house isn't easy to find,umm yep that's why my number is on the parcel,so you can ring like yodel/supermarket drivers do.

It's not really the sellers issue, you need to take this up with Hermes

This is totally untrue advice

A seller subcontracts a delivery agent. The responsibility for delivery still resides with the seller. It is not up to the buyer to go chasing the courier. I have been selling 5000 items a year on ebay for the past 14 years.

OP you bought an item- it did not arrive. Make a claim on ebay and Paypal. You will get a swift refund.

Well glad I read this thread before Christmas deliveries!

I hate myHermes. I've stopped buying from retailers that use them.

Everything from the day that I didn't get a refund as I'd signed for my parcel (someone else at some other address had signed my name) to the time they couldn't cope with the fact that the postcode was missing a digit and I eventually had to reorder item, to next day deliveries arriving 3 days later, to them not being able to find the drop off point (a shop with a street address).

I think they are appalling.

Sorry OP, hope you get the parcel.

I'm doubly annoyed because they don't make this toy anymore. I've been bidding on every single one on eBay for weeks.

How can typing "delivered to secure location" be proof of delivery. They can't have delivered. Where's the card? One of our neighbours would have been in. Why not leave it with them? Either they've gone to the wrong house or they just haven't bothered.

What can I do with Hermes? Will they give me the driver's contact details? I doubt it.

I just can't believe "I left it on the ground" equates in any way to a secure delivery.

I will never buy from people / companies using Hermes again. Had far too many failures from them. Last time they didn't even attempt delivery and just returned to sender. Despise them.

I guess they're only as good as your local courier.

I'm sorry so many other people have had similarly crappy experiences.

I've emailed hermes and asked them to explain what secure location means to them and why I received no card or why they didn't leave with a neighbour.

Hermes are awful. They won't have even attempted delivery. Keep phoning and hassling them and you might get somewhere.

OP it is not your responsibility to chase up myhermes.

Your contract was with the seller, not the courier.

You paid for an item, you don't have it. That's the whole story. Chase up the seller, if no joy then ebay/paypal.
You will get a refund. No problem.

agree, open claim through eBay. I had similar situations twice and always got a refund through eBay.

don't waste your time with Hermes.

I've emailed the seller.

There's no way they attempted delivery. No card, neighbours were in (terrace so around .5 of a m sidestep in order to knock), if as they claim they left it by the back door, it would be there in all likelihood.

I just want the parcel. The driver has it or must know where it is.

The tracking info has an estimated delivery of "some time before Tuesday 8th November". Is it possible they've marked as delivered but still haven't got round to it? I'm grasping at straws.

It may well be - I've had a myhermes delivery before where I contacted the seller because my expensive item was showing as delivered when I'd been in all day and I'd not even seen the van (I work from home in the front of the house so tend to notice vans parking outside). Apparently it had got to the end of the shift and the driver hadn't finished the round, but they mark everything as 'delivered' regardless. It came the following day.

Yes. I had this. They said they'd delivered and then it arrived two days later. It's so they can say they've fulfilled the expected time.

I've also had them deliver something to a doorstep at 10 at night which then wasn't there in the morning! I took it up with the company I ordered from and they sorted it.

Don't panic. If they have no signature they have no proof!

What is it SOH

Apparently it had got to the end of the shift and the driver hadn't finished the round, but they mark everything as 'delivered' regardless. It came the following day.
I've had this as well, 3 days in a row for an Amazon parcel a year or so ago. I was working at home that week and hadn't been out at all those days so I knew they were lying, fortunately Amazon sorted it out. The current local Hermes courier seems really good though, whereas the local yodel one is really rubbish, leaving things in the garden at the same wrong address and annoying a neighbour on the next road.