To ask what myhermes are supposed to do?

[ShowOfHands]

I ordered DC2's Christmas present from eBay (no choice, they don't make this particular piece of plastic tat anymore) and the seller used Hermes.

The parcel was posted a week ago so I've checked the tracking today and apparently it was delivered to "a secure location" on Wednesday afternoon while I was picking the dc up from school. No card was left.

According to Hermes, the parcel was left by my back door. How is that a secure location? It's a shared yard, accessible to anybody.

So is that it? I've lost my money and DC2's Christmas present? Hermes don't leave cards or leave parcels with a neighbour or somewhere safe?

It's plastic tat a talking Evil Emperor Zurg.

DS is allowed to ask for two presents; one from me and one from Father Christmas. I explained that a toy no longer manufactured was a big ask of us so he put it on his letter to FC instead. FC is magic you see and will find/make/have one delivered by the Greek God of fucked up parcel delivery systems. He's 5 and still believes in secure postage. I hate to spoil the magic for him.

Yes difficult. I guess I would always add the clause that if it's not made anymore then Santa wouldn't be able to get one either...

Sadly, his 9yo sister checked eBay for him when the request was originally made. He knows they are available sporadically. This is actually his second year of asking for it. I used up my flannel last year. I might just tell him the government has forced FC to retire and they've privatised his workshop and relocated it to Sainsbury's. That's sort of magical in a postmodern, desperate and commercial way and has the added bonus of a salutary lesson in modern British politics.

Or Hermes can cough up the plastic tat.

Hermes tracking is a bit erratic. When Amazon send parcels by Hermes, the tracking is fine until Perth, then it shows as out for delivery in Perth, then delivered (again in Perth) and then 3 days later it arrives at my door, which is hundreds of miles from Perth!

So there may be some hope yet. I hope it does turn up.

I'm guessing it's not the 14" one apparently available at the Disney Store online.

Which doesn't help with Hermes, obviously.

Talk to the seller. If you get nowhere, talk to eBay/PayPal (whichever one you are going to open the case with) and explain what has happened, so someone actually looks at your case and doesn't just close it.

You shouldn't end up out of pocket but it's difficult because Hermes are the ones that should lose out (for failing to deliver adequately) and your contract is with the seller, not Hermes.

Best of luck.

I remember Myhermes 'delivering' to us. My husband had arranged to pick up the parcel from the depot. Got there, and it was recorded as being delivered. Only it wasn't at our house, and there was no card.

The depot called the driver, asking where he'd left it,and why had he tried to deliver it when it was supposed to be collected. He said it was at a neighbours opposite... but he didn't know what number.

He then tried to creatively blag it, claiming that he'd phoned our number, and 'a woman' had said he was OK to post it to a neighbour. A story which fell apart because a) if he'd phoned our house and somebody had answered, why not deliver to the house, and b) the only person in the house at the time was our dog, who is male, cannot speak English and doesn't know how to answer the phone.

My husband had to knock on three doors before finding the right house, it was like a crap version of Goldilocks.

Postmodern Goldilocks. No porridge though

Anyway...

... we have a Christmas miracle! A distant and very apologetic neighbour turned up. The driver transposed the numbers and delivered to 28 instead of 82. The chap has been away all week and got back this morning to find my parcel on his back doorstep. Thank heavens for honesty!

Thank you for chatting to an anxious old woman. Christmas is back on. Hurrah. I'm putting on the sprouts in celebration. Bit late this year but hey ho.

I had awful tracking from Lego recently. Got stuff in the end, but very confusing messages.

Completely off topic - sorry - but I was in the fancy Hermes store in Bond Street last week and they received a call from someone chasing a missing delivery from myHermes. The lady told me that the majority of their calls are about missing deliveries and their own customers can't get through. It must be bloody annoying for a company which has been running since the 1800s to be tarnished with the reputation of an errant courier firm.

OP I hope that your parcel turns up soon.

Brilliant OP, really pleased that you don't have to cancel Christmas!

fantastic.

But yes, MyHermes is only as good as the local Courier. My lady is fantastic, and she knows my routine so will delay coming to me until she knows i'm usually in.. i also trust her to leave it by my back door if i'm not, as the only people going back that way are my 1 set of neighbours.

The only time i've had problems is when she was on holiday and the guy covering her kept turning up when i was on the school run and i missed him twice.

I've used myHermes before wth no problems however last week I got an email to say my delivery from m&m direct had been delivered to my safe place. I was at home. No knock. No card. And no parcel in my safe place or anywhere else. 3 hours later neighbour in the next road turns up with my delivery! Same number but road name doesn't sound anywhere like the same. Good job she was honest as was an expensive pair of Ugg slippers.

I have just come home and found the Xmas books I ordered for DS chucked over the fence into my back garden, snapping off the top of one of my shrubs (because the box is heavy) and landing in a fresh dog shit.

It's just started raining too. What kind of idiot leaves a cardboard clearly marked BOOKS outside?

FFS I'm really cross

And yes I know the dog shit is hardly their fault but the shrub is!

That's rubbish Gere. Were the books okay?

You won't win an eBay case if there is tracking which shows the parcel as being delivered.

Your only chance is to stay on the good side of the seller and ask them to keep on at Hermes, if they push them enough they will eventually get a refund, which they should pass on to you. However basic insurance only covers up to £20 compo.

Sorry OP I just noticed your update, that's good news!

Yes, thanks, the books were okay because I was only out for an hour or so. But if I'd been out all day long, I don't think they would have been. It's been chucking it down for hours.

MyHermes are shit

Ah that is good news OP!

I've been getting a bit anxious. I've returned something I bought from Woolovers (using a MyHermes prepaid label) and it hasn't arrived. I do have a receipt - but it doesn't seem to relate to anything on the MyHermes website. It's a real bugger because you have to pay for the returns label (£1.50) but it isn't made obvious that it will only work with MyHermes until it arrives.

DPD once delivered my husband's birthday present by leaving it outside in terrible weather (he has a December birthday) - it was a Wii U! Fortunately none of the rain got into it, but I wasn't best pleased. It was unusual, as DPD are usually excellent - apparently they hired a load of temp staff over Christmas, some of whom were a bit shit.

Royal Mail once delivered my imported Nintendo DS by leaving it on my doorstep with the mat balanced on top of the box!

Glad you got your parcel in the end op! My Hermes delivered a parcel the other day and card said 'left in secure front porch' my secure front porch was actually my flat door mat half heartedly put in front of the parcel which was propped up against my front door saying that though last week Royal Mail chucked a parcel over our back gate so they're just as bad

So glad you got your parcel OP!
When our wedding invites were delivered, they were left out of sight by our back gate, no card put through the door. We never went to our back gate, no need to. They were there at least a few days - in winter, so rained on. Luckily we had enough that it didn't matter too much some were water damaged.

I'm another with a DS who would like tat not made anymore!

The bits I bought did arrive with no problems but I fretted the whole time. Would the seller actually post them (got them for much less than others were selling for), would the postie deliver, would the items be decent? Worry worry worry.

Why can't he watch the adverts and ask for a hatchimal like everyone else?!

Thankfully his brother worships at the altar of Argos so he's easy.

Glad you got your parcel in the end!

Great news!

I've had very annoying experiences with my Hermes.
Once they lobbed my parcel over the back gates into a yard away from the house and did not leave a card. We found the goods a few days later when we were doing something else in the garden. Fortunately they were well wrapped and had survived the wintery rain.

Another time they kept sending email or text alerts to say they had tried to deliver and I wasn't at home despite the fact I was sitting at home, in the window facing the door on each occasion, eagerly awaiting my parcel. I complained and complained via a premium rate number but they said the goods would be returned to sender as I hadn't honored the delivery slot. Sooo infuriating. I complained to the seller and eBay and then was sent a photo by the seller from the Hermes delivery man proving that was not there when he tried to deliver. Fair enough I wasn't there because it was not my house. No idea where he had been trying to deliver but it wasn't anywhere on my road as the photo was a completely different type of house. Anyway, fault proven, he agreed to redeliver but couldn't bear to face me by knocking the door and I saw him do my long lost parcel in my bin out the front. Good job I did because yet again, no calling card, and the bins were due to go the next day.

I now avoid Hermes.

Just to add some balance, I've always had really good service from myhermes, both sending (of maybe 50 parcels, 1 has been lost) and receiving (nothing ever lost).