Booked holiday apt but visitors can't use the pool

[dollylucy]

Booked apt with pool
Paid in full

Now I receive extra details from the owner and only the people staying at the apt can use the pool.
I booked it so my brother and his family can visit and use the pool.
Is the owner being unreasonable or am I ?

[AppleSetsSail]

He doesn't want a pool, he booked first
If he doesn't want to use the pool, then seemingly you have no problem?

[ohdearme1958]

It's a private apt with community pool.

Ok- I could understand insurance

The pool will have been built to accommodate the number of people living in the apartments so people bringing over their friends and family for a dip could mean the pool gets too crowded - not that everyone in the apartment block will use it at once.

I know because I own an apartment that comes with a communal pool. I have tenants in the apartment and its part of the understanding that in order to enjoy the pool the way its meant to be enjoyed people do actually have to think of their neighbours enjoyment also.

[leopardgecko]

I am the owner of an apt and if they wanted to invite friends over it would be fine

Yes, but if you owned several appartments it would not be fair for the guests staying at one apt 1 to invite friends over to use the facilities that were shared with apt 2. The guests at apt 2 will have known that the pool (or other facilities) was to be share with apt 1 and booked accordingly. They would not expect to share the pool/facilities to also be used by friends of apt 1 who have not paid to use it, and it therefore being crowded by more people than they expected. I think it I was in apt 2 I would actually ask for a refund it this happened because it would break the terms and conditions (unless of course it said the pool can be used by anyone whether they are staying in the apts or not - in which case I could have booked a cheaper apt and just come along to use the pool in the apts I had not paid to stay in).

[dollylucy]

I exhausted my search of the area to find something suitable, I know all the hotels in the area.

We don't rent out our apartment so don't know about insurance etc

But I honestly wouldn't think twice about visitors using the pool if it had a pool.

I think you have holiday yobs in mind, whereas I'm thinking quiet families- like us.

[TooExtraImmatureCheddar]

Actually, I'm a bit confused by this ruling. So if you live in one of those apartments you can never ever have guests who use the pool? That doesn't sound right! Maybe holiday lets are different, though.

[CatNip2]

The owners of these apartments pay a service fee for shared spaces such as maintenance for the pool and grassed areas. They don't pay a fee to provide a free swimming pool for everyone that wishes to use it.

[davos]

But I honestly wouldn't think twice about visitors using the pool if it had a pool.

You would. Because you would have to think about the rules of the complex, the insurance, the liability of a visitor damages something, if there is an accident etc.

[leopardgecko]

He doesn't want a pool, he booked first

That's great, then there's no problem. He can have a lovely holiday without a pool, and you can have a lovely holiday with a pool.

Though I admit to being a little confused about the point of the thread if your brother does not want a pool. Were you planning to force him to use it against his wishes?

[davos]

What does lto mean?

it means I have fat fingers and a rubbish autocorrect

[BurningBridges]

I'm still confused how many people there are - you said in your OP "brother and his family" and then you have said elsewhere just 2 people? But anyway, if I had paid to stay at the complex and then saw other people being invited in, I'd be cross - you seem a bit entitled.

If you own an apartment - is it part of a complex with a shared pool?

[dollylucy]

Apple- I was responding to someone who said my brother wants the best of both worlds.
I just meant it wasn't him who requested the pool.

I would just like to be able to invite them over for lunch or drinks and for his daughter to be able to swim with my son.

[AppleSetsSail]

I think you have holiday yobs in mind, whereas I'm thinking quiet families- like us.

Nice quiet people still take up space and sunloungers, and some people don't like children.

Actually, I'm a bit confused by this ruling. So if you live in one of those apartments you can never ever have guests who use the pool? That doesn't sound right! Maybe holiday lets are different, though.

My guess is that this provision exists so that the residents have some recourse when residents take the piss and invite too many people too often. I'm sure it's possible to invite guests if you fly under the radar.

[dollylucy]

Leopard- my brother never requested a pool- see response to Apple

[dollylucy]

My brother has wife and 2 children

In apt would be me and my son, but it sleeps 4.
So I'm allowed 4 people in the apt

[davos]

You can invite him round for lunch. He and his family just can't use the facilities that are for the people staying in the complex

[BikeGeek]

My brother has a residential apartment with a communal pool, he can 'check out' two visitor passes. I think this is pretty typical or it could get out of hand quickly.

[andintothefire]

I have a bit more sympathy for the OP. I understand the rule and wouldn't expect to be able to invite people not staying at the apartment to use the communal pool. However, the OP is essentially only inviting two more people over (given that the apt sleeps 4 and there will only be 2 of them in it).

I would either email the owner and explain the situation, in which case she might tell you that there are insurance reasons etc for the rule, which would probably mean you can't ignore it. Alternatively TBH I would probably be tempted just to take the risk and invite your brother and his family over and hope that nobody complains! A small, well behaved group of 6 people is not going to make a huge difference to the other people in the apartments, considering that you could conceivably have that number of people in each apartment. Subject to there being good insurance reasons, I think it would be a bit mean for somebody to complain.

[Hufflepuffin]

I'd say at least the kids could swim in the pool, as it's a four person apt with only two in it. If anyone kicks up a fuss then the kids can have a sleepover!

[dollylucy]

So we can sit outside in the garden next to the pool, but they can't get in the pool

[leopardgecko]

But I honestly wouldn't think twice about visitors using the pool if it had a pool.

Then you could run into some very serious problems regarding insurance and potentially going against the rules of the complex the appartment was in. You could also find yourself in a lot of trouble should anyone have an accident.

[leopardgecko]

Alternatively TBH I would probably be tempted just to take the risk and invite your brother and his family over and hope that nobody complains!

But the OP said her brother does not want to use a pool.

[dollylucy]

Ohdearme- do you pay insurance for people to use the pool if you have tenants?

[ohdearme1958]

But I honestly wouldn't think twice about visitors using the pool if it had a pool.

And just imagine if everyone in the apartment complex did that on the same day.

My apartment is in a complex where people live full time either as an owner or a tenant. There are times when people will want to use the pool and a garden for a bit of a get together and there's a facility where it can be booked out. But only once a year.

As for nice quiet families like yourselves - it matters not a jot when people can't move in the pool because there are too many people using it.

[AppleSetsSail]

No one is going to complain about your niece using the pool, but it seems unlikely that the kids will be in the pool without some or all of the parents and that's how the overcrowding occurs.

[dollylucy]

Leopard- my brother would love to use the pool
He just never booked it, asked for it, ordered it or wanted the best of both worlds
I've tried to explain