yeah, I know I am being a bit unreasonable posting here, but really concerned so posting for traffic. We live in rented accommodation, so it's up to us to keep it nice - we also have lots of food in the freezer (lovely things like salmon from the reduced section.)
I have opened it (the front door of the freezer) but the three drawers are frozen shut with white frost and thick impenetrable ice on the front.
We have two cool bags for the stuff in the freezer once it's open, but opening the damn thing is another problem.
It's the same unit as the fridge so fridge is off as well.
Any ideas?