Booked my car in today with the main dealer - was told come at 8.30 and it will take about 3h. Dropped at 8.30 and was told it may run into tomorrow
then they decided it would be done by 5 latest.
I called to see how it's going as I didn't have childcare as the after school club is a person down and that I needed the car ideally by 2.30/2.45. I got a call at 1.30 saying the car was started and now was a good place to stop if I needed the car sooner and to bring it back in at 8.30 tomorrow and it should be done by the evening (!!!!) school finishes at 2 tomorrow - do they really think people can hang around for 9+ hours , especially when it was booked in 
I've hung around all day for half a service and will have to do the same tomorrow .