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AIBU?

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Original poster

AIBU to want some kind of compensation from ASDA after they ruined most of my weekend?

80 replies

Spangletine · 20/07/2016 21:09

Have been awaiting a call from Asda customer service since Sunday...
Changed recently from Sainsbury's to save money - large order was supposed to arrive between 7-9 on Sat night - enough to last a week so I didn't have to take 3 year old to supermarket or shop in my lunchbreak. Also had plans to go out after delivery to see a friend (neighbour was going to babysit for a couple of hours)
At 925 order hadn't arrived. No text or phone call to apologise. I got fed up & cancelled the order as I wanted to go out. By the time I'd cancelled on the phone, my neighbour said it was too late to come over & friend fed up with waiting for me so cancelled my rare opportunity to go out.
Went to bed. Was just drifting off at 1020 when loud bang at the door & Asda delivery was there! Was so annoyed & didn't have energy to put it away so said I'd cancelled & went to bed. Sunday morn had to drag daughter round co-op instead of going to park.
Rang asking a manager to call me back twice now. No call. Offered a voucher for free delivery when I spend £40. No thanks. Sorry for essay but anyone agree I should get some sort of half decent apology/compensation for all the time wasted & impact on my life/daughter's life & friend/neighbour being annoyed?

OP posts:
hotdiggedy · 20/07/2016 23:53

I ordered shopping to be delivered today between 6 and 7pm. It finally arrived at about 8.40pm. I go a text at about 7 to say it would be delivered some time between 8 an 8.30pm. I actually had virtually nothing to eat at home. I was cooking the last bit of meat and waiting for some potatoes in the order ( i have no bread, pasta or rice at home) so we couldnt eat until the food arrived. I was debating getting takeaway when the delivery man finally turned up. I didnt turn him away or shout or demand phone calls from head office. I was so happy some food had arrived I took the substitution and didnt mind that the chocolate was quite melted and the bottle of juice had gone warm. I just felt sorry for the delivery driver who had probably been stuck in the unbearable heat all day and who was now booked up til really late delivering food when he probably just wanted to go and sit somewhere cool.

TheFairyCaravan · 20/07/2016 23:59

I use Tescos. We've got a delivery pass so I order DS2's food to be sent to his uni address. He's been on placement at a different hospital and when I tried to order to there I had a right job with the address.

I phoned customer services who put me through to the store and the manger sorted it out for me. I asked if he could possibly get the driver to ring DS2 10 minutes or so before because he's a student nurse and on nights. When the driver turned up he had 2 cream cakes that the manager had put in as a treat for DS2 during his nightshift. How nice was that?

notamummy10 · 21/07/2016 00:07

If Asda hadn't turned up at all then fair enough, they've taken your money and not given you the goods in return... But it did turn up and you refused it, also Asda won't give you compensation as they'll see on their system that Asda did turn up (things can happen to make a delivery late) and that you refused it. You should be grateful they've given you free delivery for your next shop, they didn't have to do that.

avamiah · 21/07/2016 00:10

I order online regularly and sometimes my orders arrive on time and other times they may be delayed.
It's not the end of the world, and in my opinion you should of just accepted the shopping and then made a complaint afterwards .

MargaretCavendish · 21/07/2016 01:01

e1y1 but they asked whether early delivery was possible, they didn't demand it! You should said no and finished your coffee. Absolutely no one was expecting you to leave work early!

Blondie1984 · 21/07/2016 02:11

Wow you are lucky yours showed up - about 3 times mine just hasn't arrived - no phone call, just waiting in limbo....and as I always get mine delivered on a Sunday evening it means you are screwed if you have no food in the house. It got to the stage where I was having to do some shopping beforehand just in case Asda didn't show up - that's when I gave up

FoggyBottom · 21/07/2016 07:50

I can see how annoying the lateness was, and I know how that irritation and helpless feeling can really wreck your mood. It's very annoying when you can't do anything about a bad situation so I sort of see why you refused the order.

I would have accepted it, and then rung to demand reimbursement of the delivery charge.

But I would never shop at ASDA in the first place.

NoahVale · 21/07/2016 07:59

i must say Asda delivery at not shite in my area.
it is tesco that let me down
asda's only negative side is sometimes they are earlier than alloted time slot.

NoahVale · 21/07/2016 08:14

lesson learnt op, dont have a night time delivery

foxychox · 21/07/2016 08:17

Asda once turned up early (about 40 mins before the delivery window) and as I wasn't in just dumped the shopping in my front garden in full view of anyone walking past. Could just about live with that but the attitude of their customer service/store manager was appalling - weren't happy about taking off the delivery charge and then lied saying that I had put an instruction on the order to leave it outside. Voted with my feet and have used Ocado ever since with no drama at all!

SaggyNaggy · 21/07/2016 08:28

This is why I shop at Tesco and purposely book a 4 hour window. On the morning of delivery they text you with the time they'll deliver. This morning, for example, my shopping was booked between 9 and 1. I've just had the text to say they'll deliver between 10-11.
I've never had a late delivery in 5years and quite often they've come early.

ExcellentWorkThereMary · 21/07/2016 08:33

I would never order from Asda again, their delivery service and customer service is shockingly bad.

That said, they did bring your shopping and you turned it away which I think was a mistake on your part.

And most unreasonable is your neighbour!! If she was only planning to babysit until 9.30 what would you have done anyway? Delivery turned up at 8.30pm, takes you a while to put away (as this is the reason have for not accepting at 10.20 so it must take some time) - then you meet your friend for 9pm and have to be home by half past?! That was never going to work anyway!!

I agree that Asda are rubbish and you shouldn't order with them again but I also think your evening wasn't planned very efficiently with your neighbour and flaky friend (what time were you supposed to meet? You can only have been half hr or so late?)

So... Don't use Asda again, don't order a delivery for the same night as you are going out, get a more reliable babysitter and a more understanding friend!

It's a shame yur night didn't go as planned but most of that isn't Asda's fault...

Ilovetorrentialrain · 21/07/2016 08:34

That sounds irritating OP. I'm another one desperate to know, though, why the babysitter could not just take the shopping in?

I've heard so many bad stories about Asda deliveries and customer service.

trafalgargal · 21/07/2016 09:32

There's stories about them all.
My Tescos here are good with deliveries but where I used to live they were hopeless.
Sainsburys here are not only hopeless but downright lie. They called me asking if they could deliver at 10am instead of 8pm. I explained that wouldn't be possible , the delivery driver came at 5 and then at 6 (neighbours saw them I wasn't home) and then didn't show up at the allotted slot at all. They swore blind they had but I was in my front room the whole slot I'd have seen/heard them. Another order something weird happened with the card payment and the order never went out although it was accepted on the screen. They reloaded the order manually but instead of 8 carrots reloaded it as 8 kilos . When I called customer service they were quite abrupt insisting it was my mistake until I got them to look at the original order instead of the reloaded one .

In this instance with the heat causing problems for lots of businesses I think the was utterly unreasonable to refuse the order and the "suffering" of her toddler in having to set foot in a supermarket (how terrible) is entirely down to the OP and her childish reaction in rejecting the delivery. The satisfaction in her costing them the cost of the food (which was pretty petty in itself) was not doubt outweighed by losing her lazy day .......she really didn't think it through and cut off her own nose to spite her face.
The only person who deserves compensation is the toddler ....from her Mum !

trafalgargal · 21/07/2016 09:36

(Incidently who pays a babysitter so you can pop out at 9pm for a cup of coffee with plans to be home before 10.20pm anyway (unless your neighbour is Brad Pitt😀)

flippinada · 21/07/2016 09:40

I sympathise - I think you were daft to refuse the delivery, but I can understand why you did . I stopped using Asda for similar reasons.

I regularly had issues with deliveries turning up late, items missing, ridiculous substitutions - on the odd occasion it was understandable but it used to happen pretty much all the time. I just got sick of it and switched to Sainsburys. It is more expensive but worth it as I don't have any of the same problems - the shopping turns up on time and subs are rare.

LouSavage · 21/07/2016 09:41

You couldn't do co-op and the park in one day...?

trafalgargal · 21/07/2016 09:50

My favourite substitution was from Tescos. I had a substitution of 40watt bayonet fitting Light bulbs ....with 40 watt screw fitting ..... Clearly the picker had never changed a lightbulb in their lives !

trafalgargal · 21/07/2016 09:53

My Co op has a pick and deliver. You do your own shopping and they deliver it later . Had the OP used that they could have done their shopping gone to the park and had the shopping delivered when they got back.

Fluffy40 · 21/07/2016 10:07

Our Asda man is pretty good, sometimes not quite on time, but hey ho

MackerelOfFact · 21/07/2016 10:10

If you'd wanted a lazy Sunday, why did you send the delivery man away on Saturday? And if you'd wanted a night out, why were you in bed exhausted by 10.30?

I get that it's annoying and they should have let you know when they were running late and returned your calls - but you haven't exactly helped yourself.

mygorgeousmilo · 21/07/2016 10:14

You were not being unreasonable - until you rejected the delivery!! What a delightful example of cutting off your nose to spite your face! You could have accepted the order and then complained about them being late etc. When I've had problems with Asdas before, they've given me at least £20 and once gave me £50... I almost expect issues with them TBH which I know is not great, but you get what you pay for. I always order for a time I know I'll be home for hours. Also you could have left the babysitter to accept an order and said please just put away the frozen stuff. Just calm down, asda haven't actually ruined your life, you made certain choices that made it all worse!

foxychox · 21/07/2016 10:36

trafalgargal you had 8 kilos of carrots delivered?!!

MarthaElf · 21/07/2016 10:39

Yanbu to be annoyed it was late. The rest is ridiculous. I would be annoyed it arrived that late as I am usually in bed by then. You were planning to be up.

There are many reasons a driver may be late. An elderly person who might need help getting stuff in the house or such. Ours was late last week as a small boy had been knocked over and all traffic held up. Way more important than my ice cream getting here. Do you think that the Asda driver wanted to be at work an hour and 20 longer??

Asda ruined 1 hour 20 minutes of the weekend. You ruined the rest with your pathetic hissy fit and greedy compensation grabby attitude.

This compensation culture getting like the US and is crazy.

PinkSparklyPussyCat · 21/07/2016 10:43

I bought about eight post-surgery bras from Asda in April as I had to have a mastectomy and didn't know what my new size would be. I returned six of the bras a few weeks later but the money was never refunded to my account. I have sent three emails with copies of the paperwork and telephoned once and was promised an urgent call back once they had investigated. It's about three weeks later and I've heard nothing. They owe me about £30 but I really don't want to go through the whole thing again on the phone. Instead, I'll never shop at Asda again and will bad mouth them at every opportunity....hence the hijacking of your thread.....sorry. blush

I had the same problem. I returned some clothes to store and was told I had to use the in-store return service, they couldn't refund me. I followed the instructions but there was no sign of a refund so I contacted them on Twitter and it was sorted out within a couple of days.

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