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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to want some kind of compensation from ASDA after they ruined most of my weekend?

80 replies

Spangletine · 20/07/2016 21:09

Have been awaiting a call from Asda customer service since Sunday...
Changed recently from Sainsbury's to save money - large order was supposed to arrive between 7-9 on Sat night - enough to last a week so I didn't have to take 3 year old to supermarket or shop in my lunchbreak. Also had plans to go out after delivery to see a friend (neighbour was going to babysit for a couple of hours)
At 925 order hadn't arrived. No text or phone call to apologise. I got fed up & cancelled the order as I wanted to go out. By the time I'd cancelled on the phone, my neighbour said it was too late to come over & friend fed up with waiting for me so cancelled my rare opportunity to go out.
Went to bed. Was just drifting off at 1020 when loud bang at the door & Asda delivery was there! Was so annoyed & didn't have energy to put it away so said I'd cancelled & went to bed. Sunday morn had to drag daughter round co-op instead of going to park.
Rang asking a manager to call me back twice now. No call. Offered a voucher for free delivery when I spend £40. No thanks. Sorry for essay but anyone agree I should get some sort of half decent apology/compensation for all the time wasted & impact on my life/daughter's life & friend/neighbour being annoyed?

OP posts:
TheUnsullied · 20/07/2016 21:36

I'd advise against using Asda's delivery tbf. Late deliveries, a ridiculous quantity of subs and short dated items, missing and damaged items. It's just not worth it.

That said, you cancelled it when it was 25 minutes late. It's not Asda's fault that your neighbour's and friend's plans weren't flexible. Presumably the neighbour was going to be with you at 9:25 anyway? It sounds like she used the late delivery as an excuse to cling onto because she didn't want to come.

Besides that, it then arrived. So there shouldn't have been a need to go and do a shop the next day. Again, not their fault.

How much compensation would you have thought acceptable?

TheUnsullied · 20/07/2016 21:36

X post. Sorry Blush

RemusLupinsBiggestGroupie · 20/07/2016 21:36

You're being silly. It really hasn't had an 'impact' on your daughter's life at all. That's melodramatic at best and ridiculous at worst.

I get that you're annoyed, but the delivery did arrive and it's your won fault that you had to go shopping the next day.

228agreenend · 20/07/2016 21:36

Yes, there should have been a token gesture for not turning up,the allocated time (I got £5 tesco voucher when I complained about their repeated poor substitutions). That's the whole,purpose of booking slots.! The delivery driver could,have phoned.

However, you don't need compensation for the cancelled night out (30 minutes isn't too long after 9pm, and had the delivery turned up at 9pm, by the time you unloaded it and put it away, it would be near this time), or the. Annoyed neighbour, or the impact on your daughter 's life (what impact apart from inconvenience?).

Original poster
Spangletine · 20/07/2016 21:37

Lollypop, hijack away!!!

OP posts:
RemusLupinsBiggestGroupie · 20/07/2016 21:38

Crossed posts with your next reply, sorry. YWBU but now you've said that you probably were, so now you are no longer being unreasonable. :)

228agreenend · 20/07/2016 21:39

Don't think you are being totally OTT, only partly! Grin

Purpleheinz · 20/07/2016 21:46

A pain in the arse yes but I've learned myself you should always allow some leeway,
The drivers are only human & they encounter accidents / traffic jams just like the rest of us.
YES it's bloody annoying,
YES they should have called to let you know they were running late but it's hardly the end of end of the world & I would have been glad my shopping showed up not cut off my nose to spite my face.
I remember seeing red one Sunday because they just didn't show up or call me.
I called them & someone had phoned in sick.
Raging at the lack of communication, got it the next day though & no one died.

Camembertie · 20/07/2016 21:56

That is annoying but this is why we use Ocado as we found Asda unreliable, terrible on subs and missing items, We would often end up having to go to a supermarket anyway to fill in the gaps which would defeat the object.

Ocado normally has good real time info on the status of the delivery on the web/app too, along with great messaging.

And really not that much more in cost and the quality is so goid

Stopyourhavering · 20/07/2016 21:57

I had issues with Waitrose deliveries on 3 consecutive weeks.....I tweeted /dm customer services, got wine first week, lovely flowers 2 nd week and a £20 John Lewis voucher for 3rd!...... Brilliant customer services

Blu · 20/07/2016 21:59

Not good that they didn't keep you informed.
BUT
Once 9pm came you should have just gone out!
OR
Accepted the delivery once it did come, and saved your sunday morning..

They messed up and then you let your irritation get the better of you and made the situation worse than it needed to have been!

Easy done, though, when you are knackered and irritable.

UmbongoUnchained · 20/07/2016 21:59

Imagine how much longer it would've took though if the delivery driver had to stop and call every single customer to tell them that he was going to be late. He was probably going like shit off a shovel because he wanted to go home to bed too!

milkysmum · 20/07/2016 22:03

I think you were unreasonable to send the driver away. Yes I'd have been annoyed absolutely but you cut your nose off to spite your face. Compensation? Really- no I wouldn't think so.

Hereforthebeer · 20/07/2016 22:05

I read it that they did offer you compensation. They offered you a voucher. Which you refused?

GabsAlot · 20/07/2016 22:09

why not phone them at the time and ask where abouts the driver was?

ybu to not try and make contact then turn it away

expatinscotland · 20/07/2016 22:29

Free delivery voucher is enough. No need for 'compensation'.

Original poster
Spangletine · 20/07/2016 22:35

Stopyourhavering
I too have experienced the golden customer service team of waitrose Grin (over something much less annoying than this)
Perhaps my compensation expectations are too high...
Never using Asda again.
And a voucher for free delivery from a company I have zero faith in is rubbish!

OP posts:
e1y1 · 20/07/2016 22:35

ASDA's delivery service is SHITE (in a word).

They are just so, so bad at it - even if not comparing to the other stores.

Probably not deserving of any compo, and would not say any real impact on your life, but nonetheless damn annoying.

I had a delivery issue when they turned up EARLY - got a call from driver saying he was outside house, could he deliver? Well actually no, as I wasn't at home, but trying to be reasonable, I dropped what I was doing and went home to take it.

Called ASDA Call Centre and was offered free delivery on next shop - never used it.

*Also not forgiven them for kicking me out of their store due to them torching the place it catching fire, it was the night before NYE and had 4 trolleys full for a NYE party and was just about to check out Grin

ghostspirit · 20/07/2016 22:40

asda are crap as someone said above short dates. subs are stupid and dates are short... i stopped using them recently because they were leaving me short of food but costing the same money. i used tesco today for first time seems ok.

i do agree with the others though was not right to turn the food away when you needed it.there was nothing to gain by counciling it. because you done that it meant your morning was messed up.

with the lateness someone should have contacted you. and it would have peed me of to

IHaveBrilloHair · 20/07/2016 23:06

e1y1
Why is that a problem.
I often get calls asking if they can deliver early, I'm generally in so it's fine, if not they will deliver when you have booked Confused

Benedikte2 · 20/07/2016 23:06

We found Tesco's delivery service hopeless, too. Senseless subs and short dated stuff that wasn't pointed out. Countless phone calls with apologies given but no change in service so we dumped them. Sainsburys is usually very good and the driver phones if he is held up or is early to make sure it's ok. Any mistakes rectified immediately.
We supplement Sainsburys with Waitrose for the stuff we can't get at the former and their service is excellent.
Given that OP had a 2 hour slot I think 25 minutes late without a call is unreasonable after all she'd be technically waiting since 7pm. I think 10:20 I'd 1hr 20 late was too late Many people are in bed by that time as was OP. Sounds like poor planning by the booking dept and the store had had an hour to contact the driver to tell him the delivery was no longer needed. Can't imagine the traffic was bad at this time of year either

Original poster
Spangletine · 20/07/2016 23:16

Yes Benedikte! Waiting from 7 & hoping for an early delivery & yes where I am, traffic not bad.
I've switched back to Sainsburys now who DO communicate & are great.

OP posts:
e1y1 · 20/07/2016 23:35

IHave

It's a problem because they have timeslots for a reason, and as mentioned I wasn't at home when the driver had arrived.

Timeslots are supposed to allow you to chose the best time, so you can plan your day around it.

I did drop what I was doing (having a cup of coffee with MIL - so not too important Grin). If I had have been at work, there would not have been a chance I would have been able to. I think it would have killed my line manager in my asking if I could have gone home early to meet the grocery delivery driver as he decided to arrive BEFORE the time I chose.

Earliness can be as inconvenient as lateness, why bother allocating timeslots if they are going to do as they please abandon them?

e1y1 · 20/07/2016 23:38

And YY to previous comments about Ocado and Sainsbury's, their delivery services are flawless.

Find Sainsbury's better though, as most Waitrose own brand food is horrid quality and the name brands are the same price in Sainsbury's as Ocado.

MeLittleDuckie · 20/07/2016 23:41

impact on my life

Aye ok.