Yesterday I went into Birmingham for some quiet shopping (in hindsight a mistake since it was Pride and a Saturday, but I digress).
I went to change my 1yo on the upper level of shops but was really surprised by what I found. The baby changing room is a big room with side by side changing mats, no privacy at all, and the door to the room is huge, meaning that once the door is opened anyone walking past or queuing for the toilets can see two babies being changed very clearly, three feet away from the door.
There was also no hand soap at either of the sinks and a random security bloke (not a cleaner etc) kept walking in and out and watching what I was doing. I have no idea who you 'complain' to about these kind of things but I wondered whether anybody else thought it was strange! Next time I'll head to the changing facilities in John Lewis, I think.