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Original poster

shoe assistant wrong prices

86 replies

Sometimesithinkimbonkers · 08/04/2016 10:38

Yesterday go into a shoe shop looking for trainers for DD4 and DS8. We also have DS6 with us who is disabled, noisy and in a wheelchair!
Assistant brings out 2 pairs of shoes, purple sparky sketchers and geox trainers. DD sees sparky shoes and loves them .... I prefer the Geox obviously as now trying to get her out of a pair of Leli Kelly's.
Ask the assistant the price ..., she says "from £40" ..... So said well that's great ... What is the price please can you check???

She goes the till and comes back and says the geox are £35 and purple ones £32. DD loves them and in price range. Assist looks for shoes for DS 8 but can't find any so we go to pay.

At the till she says £35... DS 6 is kicking off by now ... I say hmmm thought £32 ... My mistake she says ... So I pay and leave.

I'm pissed off do have phoned Head Office today and said this has happened.
They've called back and said they will speak to staff and offered 10% off next shoes and my £3 back.
Told me the staff is new!

Have IBU ? If at the till shed apologised and said £32 yes my mistake ... I'll give them at the price .... I wouldn't have been arsed ... But I had asked the price .... She had checked ... They've gone up £3 in 10 minutes.

Now I feel like I might have got the new girl in trouble !!!

It's not even the £3 i just felt pressured to buy because of said DD could have them and DS6 was kicking off!
Not only that it 3 kids I need to buy school shoes and trainers for so at least £230 spend so saving £3 is good?
Have I been a cow?

OP posts:
Original poster
Sometimesithinkimbonkers · 08/04/2016 13:06

Posted too soon...

Yes I do need to explain about my son who is disabled shhhhh don't talk about the disabled kid as he was the reason I was rushing and in a panic. I don't want a full on meltdown in a shopping arcade as it would take me ages to bring him down but I also don't like feeling like I am being mislead and I felt like I was!
I'd explained I wanted to ditch the Leli Kelly's and out came sparkly trainers and I asked the price ... She said from £40 so I thought great they are out of price range... DD loved them so asked could we know the correct price ... She went to the till and priced them and told me £32!

I didn't know if was unreasonable to call customer services that's why I asked and being a smart sarcastic arse is not helpful but this is mumsnet !
Yes I have worked in retail so nope not bring horrid to shop assistants ... TBH I was saving the entire shop from a full on meltdown which is just upsetting for everyone involved. I didn't get home until 4:30 and then dinner time routine begins so I made the call this morning!!!

OP posts:
GraysAnalogy · 08/04/2016 13:08

disabled shhhhh don't talk about the disabled kid

Hmm No that's not what I was implying at all but nice attempt at point scoring. I'm saying you've brought him up multiple times as validation for you complaining about such a petty thing.

NeedACleverNN · 08/04/2016 13:08

Well I would have thought when you said wanting out of lelli Kelly's that you looked the glittery but not wanting that branding name

You should have been more specific

PPie10 · 08/04/2016 13:09

You made the call already and then posted so what's the point of asking if Yabu?
Shocking that you worked in retail and then behaved like this.

ilovesooty · 08/04/2016 13:11

It's ridiculous to suggest that anyone who disagrees with your action in making that phone call is guilty of disability discrimination.

BoopTheSnoot · 08/04/2016 13:12

You do know that you could have just said "no" to your DD?
This is the type of customer that I dread. You try to provide them with a service, if you make a mistake you apologise for it, and they leave the store giving the impression that all is well. Until the next day when you get called aside by your manager, who will have had a call from the CS department about a complaint. To accuse someone of mid-selling is fairly serious in retail.
As I've already said, you obviously think you were in the right so I don't even know why you're asking the question. I feel sorry for the girl that served you.

BoopTheSnoot · 08/04/2016 13:14

Should read as *mis-selling. Autocorrect!

Original poster
Sometimesithinkimbonkers · 08/04/2016 13:14

Nope Greys I was using the disabled child to point out that this was the reason I could not discuss this further at the till.... I would have if he had not been there but it's holidays and he exists (now that's point scoring).

Yes you think I am unreasonable that was my question.. I've got my answer and my parenting skills have been dissed and I've been told I use my disabled child DS as a excuse for it and a points scoring exercise!

Sometimes I wonder why I post ?

OP posts:
MartinaJ · 08/04/2016 13:15

So she made a mistake. So you flagged it and got a discount. It was £3 FFS. Why create a fuss now? What do you want them to do, lynch the shop assistant? Fire her and make her walk around the street with a poster around her neck saying she gave a pissed off mother a wrong price?

MyKingdomForBrie · 08/04/2016 13:15

YABVU in the way you're acting on this thread that's for sure. She made a mistake and mixed up the two prices. Clearly. Why be so accusatory over it. You've managed to get three pounds off and an extra discount because the poor girl mixed two very similar prices up not hurting you in any way. Grow up.

Original poster
Sometimesithinkimbonkers · 08/04/2016 13:20

TBH I've not really gained anything because I won't shop there again!

If I can't know the price of an item before I get to the till!

Although i could go when the kids are at school and I might also poke the sales assistant and pull tongues at her too !!!! Hmm

OP posts:
MartinaJ · 08/04/2016 13:38

Sometimesithinkimbonkers - are you always that high-strung or did you just have a particularly bad day? You seem to be creating a scandal out of nothing. You came to ask whether you were BU. You are totally BU and your reactions are totally over the top considering what happened.
People make mistakes, you know. Nobody is perfect. I'll be the person my husband normally lets to handle all complaints because he knows that I can complain well and achieve something but I choose my battles and this is ridiculous. A storm in a tea cup.

dustarr73 · 08/04/2016 13:43

Op you asked the price,she told you the correct price th e.

2nd time.You chose to buy them.You could have said no to her and also your dd.It was your choice.Nobody put a gun to your head and made you buy them

As they say on MM No is a complete sentence.

drivingmisspotty · 08/04/2016 13:50

Slightly off topic but when I went to Clark's for school shoes for DD last yr assistant also came out with sparkly trainers that I did not ask for and asked DD first did she like them 'they have blue sparkles like Elsa' and then told me I got a 10% discount on trainers with school shoes. I did Hmm but assumed they had just been trained to sell more by Clark's.

And actually used the discount for some trainers for DS If I had had imminent meltdown on my hands I might not have been so patient.

And I really don't think they should do the above, it won't win them any friends. One of the (many) reasons I don't shop at mothercare is they have loads of treats/little toys at the tills. I know most shops do this and it makes them more cash but I dread the rigmorole of having to say no to the kids. (I don't think I ever have bought them abut spontaneously at point of sale but still they ask and ask!) I feel like a shop that centres around parents as their main customers should give them a bit of a helping hand, and they would make more money in the long term.

TiffanyAtBreakfast · 08/04/2016 13:54

Wow OP. No need to call people 'sarcastic arses' just for daring to disagree with you. Confused

You seriously plan to completely avoid the shop forever more now, just because an assistant accidentally told you an incorrect price which she apologised for then and there and you chose to spend regardless?!

PaulAnkaTheDog · 08/04/2016 14:08

Jeezo op. Calm down.

leccybill · 08/04/2016 14:10

Not really clear on why you will avoid the shop from now on? A simple error was made, apologies were given and recompense too. What exactly is worthy of a boycott?

And fair enough if you were in Wyndsors and the shoes were £6 and you got charged £9 but £3 out of £230 doesn't seem like something to get worked up about, disabled child or not.

DameXanaduBramble · 08/04/2016 14:27

Assistant apologises for slight error.
You say: "oh never mind, well we will still have them, I thought they were £32 when you checked, though?"

Or

"OK, thanks but I've changed my mind now"

It's really no biggie. She's not an android, mistakes happen.

ImNotThatGirl · 08/04/2016 14:35

Jesus, all this drama over 3 quid. YABU and rude on here too.

origamiwarrior · 08/04/2016 14:41

The sales assistant probably didn't have authorisation to give a discount. Where I used to work, only senior sales associates had that authority. She told you she had made a mistake and apologised, you decided to go ahead and purchase anyway so I do think it was a bit mean to report her to customer services.

mumofthemonsters808 · 08/04/2016 15:02

I think you ended up with a good deal, would I have done the same ?, No I would have just paid the extra three quid and forgot about it. No way on this earth, would I have phoned Head Office because I can't see what serious mistake the assistant made, I was a simple error, done unintentionally and she even admitted it was her fault.People seem to get themselves in a right state nowadays over nonsense.

peggyundercrackers · 08/04/2016 15:15

What a song and dance over £3. im sure if you never go back to the shop it will be too soon for them - im sure they don't need customers like you.

cricketqueen · 08/04/2016 15:33

I'm sure the shop won't be that bothered about losing your custom tbh. She apologised and yet you still went over her head, what did you want her to do take out an advert to explain how sorry she was.
You could have said no. You obviously think you were perfectly in the right but tbh it's because of people like you I will never work in retail again.

TheEmperorIsNaked · 08/04/2016 16:11

I don't understand why you asked the SA to confirm the price of the sparkly £40+ shoes that you had no intention of buying. You believed they were out of your price range and were happy about that because you didn't want them. Why would you need to confirm their price? What's the point?

VioletTea · 08/04/2016 16:15

Not sure what your reasons are for boycotting the shop Confused
Mistakes happen, she apologised. Get over it?!
YABU

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