I opened Go Henry accounts for my foster children last year as it can be really hard to get normal bank accounts for them because of ID issues. The children have now moved on, so I asked GoHenry how to close their accounts. They closed the accounts the next day, even though I hadn't asked them to do this, and blocked my access to the account so I couldn't even see exactly how much money was in there.
This was s month ago and they still haven't returned the money to me ( it's over £1000). I phone their switchboard and rarely get through. Eventually I was given direct access to the call centre manager, who has every day this week promised me the money will be in my account by 2pm. It has not arrived.
I have been given so many excuses - it was too much money to send in one transaction, the financial controller left it on his desk etc etc. Surely a 'bank' should have proper procedures for returning money. This is my money, it wasn't paid for a service, it was essentially money I kept in a bank account that I have not been able to access for a month. I genuinely thought it was a good idea to help the children with their money, but I am beginning to think I have been conned.