I think using the personal tragedies of people in order to win an argument on the internet is pretty low.
I'm not using it to win an argument, I didn't start an argument. You are saying that there is no issue with centralised call centres, I'm saying there is evidence to show that there is. Being ain a call centre and not at the receiving end does not make you an expert. I might think I do a brilliant job, but te only people that can evidence that are the people on the the receiving end of what I do
Your comment is implying that in supporting national call centres I do not care what happened to those people.
I implied no such thing. this isn't down to the people, I am sure they are doing their best. Once again it the system.
That's also pretty low. Especially as I worked taking emergency calls for years.
What's also pretty low?
Thousands of calls are handled by the emergency services every day. The systems are set up so that people can get through and their needs prioritised and tasked. It's unrealistic to expect local calls to be handled by local people. It's the folk who attend who have local knowledge.
Yes they are, I'm not specifically talking about emergency calls, that's not the only call centres that exist for these services - you also have police and ambulance call centres that deal with non-emergency calls and patient transport etc too.