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AIBU?

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Original poster

So just out of interest who gets the item here?

110 replies

redhat · 31/01/2016 17:18

This is now resolved but just out of interest...

Shop has a large and high value item on a marked down price due to it being ex display.

Customer 1 goes over to the till to ask about it. Dithers for a bit. Doesn't place the order. Goes back over to have a look to help her decide whether to go for it or not.

In the meantime customer 2 comes to a different till and asks to purchase the item. Till operator 2 goes to get the bar code from the item.

Customer 1 then goes to the first till and says yes Ive decided I will go for it please. Till operator 1 also then walks over to get the bar code and meets Till operator 2 coming back with it.

Who gets the item customer 1 because she asked about it first or customer 2 because she actually confirmed that she wanted to purchase first?

Place your bets.

OP posts:
GwenethPaltrowIamnot · 31/01/2016 18:12

2 you asked to buy
1 enquired
Offered the pearls back

WannaBeAMummy16 · 31/01/2016 18:13

Just read the rest of the posts now and I am actually feeling angry on your behalf. How the hell can customer 1 get it when you were stood there waiting to pay for it??

SuburbanRhonda · 31/01/2016 18:19

OP, you sound very calm and self-assured. I wish I was more like you.

MarlenaGru · 31/01/2016 18:20

Don't buy a treadmill! Nobody ever uses one for more than a few days. Get one second hand from one of the other 1,000 people who bought one on 1st Jan and will stop using it in 2 days...

Oh and you should have got it, but consider it a lucky escape Grin

LeaLeander · 31/01/2016 18:22

Good point MarlenaGru.

OP: I bet if you put out a request on Freecycle you'll have your pick of free treadmills - be worth a try.

tinofbiscuits · 31/01/2016 18:26
  1. Complain to Argos head office.
nocabbageinmyeye · 31/01/2016 18:31

Definitely customer 2. You should tweet them a link to the thread

Original poster
redhat · 31/01/2016 18:33

I have no interest in a treadmill. It's DH's birthday though and he wants one since he is marathon training (but also has to do quite a lot of the childcare at night and so can't always go out for a run).

I am a lawyer and so I was calm and polite but very firm (fat lot of good it did me! Grin)

I have however been persuaded that I should drop an email to Argos head office and see what they say...

OP posts:
Original poster
redhat · 31/01/2016 18:34

No idea how to tweet a link to the thread and so I might have to stick to old fashioned email!

OP posts:
RVPisnomore · 31/01/2016 18:40

2

greenfolder · 31/01/2016 18:45

I would count your lucky stars. I bought an ex display item from Argos once. Went wrong several months later and they tried to sold as seen malarkey. Took me a very long time to sort out.

HaveYouSeenHerLately · 31/01/2016 18:46

I would copy in Argos CEO if you're after actual results (not based on previous experience, oh no Wink)

KitKat1985 · 31/01/2016 18:49

Customer 2 should have got it. I'd have been very miffed if I was you OP.

Re: the pearls, I think you should give them back to the original owner in those circumstances.

HirplesWithHaggis · 31/01/2016 18:55

redhat there are buttons at the bottom of the thread to share on Twitter, FB and Google+

If you can, modify the automatic tweet to start .@argos (or whatever their nic is). That way all your followers will see it, as well as Argos.

Mouthfulofquiz · 31/01/2016 18:56

Yes you should have been able to buy the treadmill.

Re the pearls.. Please tell me they went back to the donor!

hefzi · 31/01/2016 18:58

With regard to the pearls, I think legally, you don't need to return them, as they have been given to you to sell (doesn't matter if they were given on the grounds the owner thought they were worthless - a bit like someone who picks up a bargain in the charity shop that the send to auction for £1000s) - but morally I think you ought at least to offer them back.

The reason I am questioning PP on the legalities is that a family friend forgotten she had hidden her jewellery amongst various items of clothing after a spate of burglaries in her neighbourhood. She comes from a culture where the tradition is that brides are given gold jewellery at their wedding, so had a great deal - plus other things she'd been given over the years. Without thinking, she donated a load of clothes to a charity shop, but when she realised that some of her jewellery was there, she was advised that legally, she hadn't a leg to stand on, because she had given the items away. (As it happens, the charity shop had already sold the jewellery, so it was a moot point anyway.)

lorelei9 · 31/01/2016 19:12

OP it should be yours
Def write to Argos. I had a problem with a refund for faulty goods, it took them three weeks to sort out and they gave me a £50 voucher.

tictactoad · 31/01/2016 19:14

Yes, you should have had priority in principle but I've always been wary of buying ex-display anything.

This will have had kids clambering all over it, fingers sticky with God knows what prodding at it and been used as a stand for heavy shopping for months all among any amount of other unknown horrors.

£150 extra to get a brand spanking factory fresh new one seems like a deal to me.

UnderTheGreenwoodTree · 31/01/2016 19:15

Customer 2 should have got it.

The pearls should be given back.

MissBattleaxe · 31/01/2016 19:15

Customer was ready to pay. Customer was still at enquiry stage.

Re: pearls.

Legally you could keep them, but morally they should go back.

MissBattleaxe · 31/01/2016 19:16

Well that was silly of me.

Customer 2 was ready to pay. Customer 1 was still at enquiry stage.

Gottagetmoving · 31/01/2016 19:26

The pearls belong to the person they are given to.
Personally, I would feel bad keeping them but you could sell them and give half the money to the original owner?

Bohemond · 31/01/2016 19:27

They are pretty solid items but thinking about it I would be concerned about buying one that had been shipped assembled sat for a while disassembled repackage and shipped again.

Ours had to be delivered by two men and we had to be very careful taking it out of the box and assembling it. It was very securely packed with lots of polystyrene and bits fully secured so that the hydraulics wouldn't detach.

But if you could get money off a new one in response to your complaint it is probably worth it.

We went for the GT60 at £700 and are very pleased with it (DH is not small).

ExasperatedAlmostAlways · 31/01/2016 19:28

2 should as they said they would like to buy and one only queried but could of then walked away.

YakTriangle · 31/01/2016 19:29

That is unbelievably crap of the shop to sell to the person who merely asked about it instead of the one who actually confirming they wanted it. A grovelling apology and large goodwill voucher should be forthcoming, or I'd be scorching the Twitterverse with the story.