So just out of interest who gets the item here?

[redhat]

This is now resolved but just out of interest...

Shop has a large and high value item on a marked down price due to it being ex display.

Customer 1 goes over to the till to ask about it. Dithers for a bit. Doesn't place the order. Goes back over to have a look to help her decide whether to go for it or not.

In the meantime customer 2 comes to a different till and asks to purchase the item. Till operator 2 goes to get the bar code from the item.

Customer 1 then goes to the first till and says yes Ive decided I will go for it please. Till operator 1 also then walks over to get the bar code and meets Till operator 2 coming back with it.

Who gets the item customer 1 because she asked about it first or customer 2 because she actually confirmed that she wanted to purchase first?

Place your bets.

Did you get it?

Had I been customer 1, I would have simply backed down as the assistant helping customer 2 had the barcode first.

Customer 1 didn't ask for it first, they asked about it first.

You snooze you lose

What was it? (Nosy)

Customer 2.

Customer 2. Customer one should have dithered. Did you get it?

*not have dithered

Customer 1 got it.

I was customer 2. The shop manager went to view the CCTV to decide and said that although there was no sound on the CCTV they did see that customer 1 went up to the till first (ignoring the fact that she only enquired about it and then went away to look at the item again.) The fact that customer 2 (me ) was stood at till 2 waiting for the assistant to come back when when customer 1 went to back to her till and said I've decided to go for it was completely ignored.

So I didn't get the item Which meant I had to buy it full price which cost me another £150. But I feel better knowing the vast majority think I was in the right and should have had it .

went to cctv
Never knew shopping entailed photo finishes like horse racing!

I would say customer 2 should have the item
Put us out of our misery and tell us the outcome

Customer 2 should have got it

Sorry, just seen your update
What was the item?

See I am correct.

Oh that's bad luck OP, it's a shame you didn't get it.

I wouldn't be happy with that OP, do they have a head office you can complain too. As a goodwill gesture they should discount it for you. Idiots.

Unsportsmanlike of number 1, they should have backed down.

It was rather annoying and had I thought there was any doubt at all that I was first I would have backed down.

It was a treadmill. Most annoying thing was that it was a very large and very well known chain and they didn't so much as offer me a £5 gift voucher or anything by way of apology.

Ah well you win some you lose some!

You should have got it, based on the explanation by the assistant serving 1.

I'd complain to head office, if you can return what you've bought, you might get the discount.

must be 2 seeing as everyone else has said it

I would write to them and complain.

Seeing as you asked to buy it first you should have been given it. Or they could have given you both the item for the same price rather than make you pay full price.

What was the item anyway?

2

If I was Customer 2 and hadn't got it, I'd never have paid the full price. I'd have walked away and written a letter of complaint.

it went to cctv to decide lol

I did walk away and haven't purchased it yet because I was a bit cross. But I was about to order it online.

Might actually wrote to Argos and see what happens. It's worth a shot given that the difference is £150.