To think Hermes delivery are idiotic useless twats!

[MadHattersWineParty]

I accidentally found out my boyfriend has bought me a beautiful Micheal Kors watch for Christmas (I admired one in a shop the other day then saw the 'checkout' page up on our shared pc and he'd bought one) he doesn't know I know and I was going to pretend to be very very surprised (not used to pricey gifts anyway!)

Anyway the muppet got it delivered to our block of flats rather than his work. Neither of us are expecting any other delivery so when I popped home between shifts today there was a little Hermes card on the mat and I knew it must be for the watch.

Courier had apparently left it on top of our electricity box outside the front door. There's nothing there

Builders are working on the scaffolding directly outside and in full view of front door but obviously it would be very easy for anyone to take!

No contact number on card. Watch was on a pre Black Friday flash sale thing so not sure he'd be able to get the same one again.

Bloody Hermes bastards. why would you just leave something somewhere where it could very obviously go missing?!

We have a fantastic Hermes delivery man. He found his own 'safe' space to leave our parcels - well out of view and somewhere anyone is unlikely to look and he always leaves a card to say where he's left it. If I have anything to return he tells me to ring him and leave it in the same safe place if I am going out. He always likes a quick chat if I am in when he call too. We are on 1st name terms - he is brilliant and gives far better service than our Posties.

The only firm we've ever been let down by is Yodel - and even that seemed to happen at the main depot rather than being the fault of the local delivery people.

Had bad experiences with Hermes too. Left an expensive package in our porch in full view, lucky our thoughtful neighbour took it in for us otherwise might not have been there when I got home. She said she had been in when they came and no attempt to knock on their door as all other courtier do! Or Most places leave with a neighbour or behind our bins. No missed delivery slip or we ve delivered it slip either and nothing signed for so if it had been stolen there would be no proof it had been delivered. I am not one to complain but I did write a strongly worded complaint.

They have also failed to deliver when they said they would too. Try and avoid using them.

Same here op. Tbf though he drove past me, recognised me and pulled over to tell me he'd left it outside

They've left three of my parcels in our wheelie bin. Once the day before bin day and once chocolate, in June. The chocolate company sent me a full replacement. Boden now have on my account NO HERMES.

Surely if it's gone missing you can get the seller to send another rather than refund you, so you'll still get the offer? That's what happened when I had a parcel go missing, the seller offered me a refund or replacement.

tabula, I'm sorry you have such awful pay and conditions. Without getting at any of the individual couriers, I have to agree with the OP. And now that you've told us what the pay and conditions are like, it makes me detest the company even more. If they paid people properly for the time the job actually takes then no doubt standards would improve, but at the moment in our area it's lamentable.

I have had problems with Hermes and inwardly groan if they are due to deliver anything.

Our Hermes local guy is lovely. So YABU to label them as such.

sorry about your bad experience. Really annoying

I get a lot of Hermes deliveries and the two guys are really excellent.

"I'm sorry you have such awful pay and conditions."

It doesn't hugely bother me, I do 3 half days a week, it fits round my other job and I care not if I get grief from hermes because I've delivered outside the random times my handheld has decided I was supposed to rather than the times I've actually put in (that's what happens btw, when you get an email saying one time and it turns up at another, it's because the handhelds are like 8 years old and really buggy, if they decide to work at all that day)

But by no means are all the couriers 'idiotic useless twats' anymore than any other people in any job are all anything.

Anybody saying that they don't knock and just take parcels away btw, you'd be amazed how many people just don't hear their door, despite ringing the doorbell, knocking as hard as you can and chapping on the letterbox...even when you can see them through the blooming window, lol.

But if you don't deliver, you don't get paid, so they don't take them away again for fun, it's because you haven't answered the door.

Some are fab others well are as described by the OP. An example would be the one that threw a TV over our six foot garden fence during a particularly heavy rain storm

I always state on orders "No safe place" as I don't want my parcels left by the front door, in the bin, thrown over the fence. the only acceptable alternative is with a neighbour. I appreciate the myhermes terms are shite for the couriers but that really is no excuse at all

Well, 'useless twats' was perhaps a bit strong when apparently some couriers appear to be good. So sorry for any offence caused, it wasn't meant to be personal!

I only missed the delivery by 30min. Surely a lot of the time people must not be in though? Since Hermes seem to deliver at quite random times all though the day and early evening. So there should be an alternative to just dumping and running. They deliver some pretty valuable stuff.

I was extra angry from the pure disappointment of knowing I had something lovely and unaffordable for me coming for Christmas, and now potentially not having it (website out of stock of that particular one at present) also now have to put up with the builders constantly up at the front windows on their scaffolding for months knowing one of them probably took it (yes I know it could have been anyone, but we live at the end of the row, no passing traffic, and they were about a metre away from where it was left)

We too have a great Hermes delivery who goes out of his way to do the job. It must be down to individuals/where you live but the working conditions don't help

Our Hermes people are mainly very good, albeit sometimes a bit slow to deliver. Doesn't bother me normally.

It is completely down to individual, we had awful ones (insisting on delivering to the neighbour, 4 blocks of flat down the road! One refusing to deliver because of road conditions - rain?), but our current one is great, very friendly and helpful.

OP, I would be fuming too!

The title of your thread should have read "MY Hermes Delivery Person", but apart from that, you are entitled to rage

We did have one that lied - saying that the package had been put in a specific place - no one on our road has one of those specific places. Who knows what happened to it!

MadHatter you beat me to starting a thread about them. This time last year I had problems with Yodel being lying bastards (long story) and now no longer shop with companies that use them for deliveries.

The Hermes courier here had always been great, he knows me and often leaves parcels for neighbours here but leaves a card through their door telling them where it is.

However, we must have a new courier as I am currently engaging with Debenhams about how shit Hermes are. Hermes sent me an email on Weds to say that my parcel had been delivered and signed for by myself. I didn't have it and there was no card through the door. Debenhams arranged immediate dispatch of a replacement to be delivered Thursday.

Yesterday I received another email from Hermes saying they'd tried to deliver my parcel but I wasn't home which is untrue, I was home all day, doorbell working and the dog always lets us know when someone's at the door. Today they have yet again claimed to have delivered the replacement and that I have signed for it - another lie.

So now I can add another company to me list of ones to avoid because some of their couriers are dishonest. I think click and collect to local shops is the way forward (except for YOU, Debenhams).

And breathe...

My local Hermes woman is fab - but I am often in. If I am ordering something from ebay that is fairly common, all other things being roughly equal, I will check the seller uses RM, who are outstanding around here.

Wonderig how the poster who works for Hermes makes any money at those rates?

I advocate my Hermes as I have had a great service from my couriers for the last 5 years. If I am visiting friends and have eBay parcels to send, I check out the local drop-off shop. Once you go over 1kg for a parcel, it is far cheaper to send via myHermes than by Royal Mail. All my Christmas parcels go via MyHermes and I track them throughout.

15kg for £9.98 with full on-line tracking beats RMail hands down!

I know all the 'safe places' for friends and family now - even if that is a specific neighbour.

In no way should a parcel be left open to theft. That did once happen to me when there was a change-over of couriers and Customer Services at myHermes checked my address on Google street map. They could see that I had an open-plan front garden and concluded that I should be reimbursed in full for my purchase. (They accepted my word that the parcel had been stolen from the 'front porch' which I don't actually have, and that leaving it by my front door exposed my parcel to any random thief.)

Now, with reference to the OP's specific case:

Deal directly with the retailer as jewellery is excluded from the compensation agreement FOR DAMAGE and MUST BE INSURED TO THE FULL VALUE

Your contract is with the retailer and you should receive full compensation to full value under CONSUMER CONTRACTS REGULATIONS (formerly known as Distance Selling Regulations).

I would be arguing that the retailer MUST re-send the watch at the agreed price (you should ask for a replacement to be sent).

Give as much information as you can to your retailer - show a photograph of where you think the parcel was left. Your retailer then deals with myHermes as they contracted the delivery service.

The Customer Service contact no (give to your retailer) is 0330 333 6556

(Message to MNHQ: That number is in the public domain but often hard to find via Google when the recipient is not a myHermes account holder.)

Thank you so much sadwidow28. That's really helpful. Apparently the website he bought it from have tried calling the driver from Hermes, no succes, so they've sent a message to his handheld device thingy which he 'has' to respond to in 24 hours.... Not sure what happens if he doesn't!

Will pass on the above number to my boyfriend too.

I avoid any company that uses Hermes. My local delivery driver was recently released from prison due to assault and is current on a domestic about charge against his then pregnant ex wife.... Hermes advice to phone the driver to sort out missing parcels and for him to come to my house to help me find it is not really what I want! He signs for parcels and puts them in the bin, he often doesn't turn up when he said he does... (Assuming so he gets paid!)... Parcels smell of smoke... The list goes on and on! I use click and collect

"Surely a lot of the time people must not be in though? Since Hermes seem to deliver at quite random times all though the day and early evening. So there should be an alternative to just dumping and running."

You're supposed to find a properly safe place, sheds or greenhouses are great, or a neighbour...but I have houses I go to all the time where they're not in, none of their neighbours are in and their gardens are padlocked shut, I just kind of wonder why they're ordering things through the post without paying for a named day or time delivery service tbh and I'll try later if I have time or just go back for 3 days and give up and send it back. I do card every time though.

"Wonderig how the poster who works for Hermes makes any money at those rates?"

You get good hours where everyone is in, or have handy safe places - then you can get 15-20 an hour done, but then you get the next hour and you only get 5 out and you use your own car and insurance too.

So it's not well paid overall, it suits me because as I said it fits round my real job and I can set the times for most deliveries to suit me, so if DD has an orthodontist appointment or I need to do something else in the middle of the day, I just stop and then go back out, also because I'm round sharing I can just arrange with her if I need to swap days or have less to do on odd days, also my round is near my house, so I can go back, walk my dog and then go back out, so the flexibility and location suit me...but most couriers don't have quite as much as that, so honestly, I've no clue why they do it, lol.

tabulahrasa

Thanks for your useful contributions - really interesting to hear the other side of it.

To answer "why don't people pay extra for timed slots/days"? I used to do this when I was often out all day. My experience of it was patchy in terms of actual delivery - paying extra might be worth it if you had some faith it might happen.

In our last place, Hermes were bloody dreadful.

Our Hermes lady here is the best courier ever! For instance, she deliberately drives down the road at school time to grab the parents post school drop off - she knows most of us by face now. If she sees me on her rounds she'll hand the parcel over too. And she is always very friendly and happy to have a little chat.

Our Royal Mail postman is the same and he'll go out of his way to give the best possible service ever.

If only all our other couriers were a tenth as good.. Actually that's unfair, most do a satisfactory job so long as nothing goes wrong. But it's the little things like the Hermes lady and the postman do that are extra that really make me feel very grateful for such excellent customer care!