DH and I are in two minds whether we were too harsh so genuinely seeking opinions.
We've used the same agency for the last five years. During that time we've had two different cleaners (both excellent) for a couple of hours twice a week.
Four weeks ago our regular cleaner (with us for two years) got a new job outside the industry so the owner of the agency assigned a new lady.
The cleaning hasn't been quite as good as previously but I put that down to newness and getting used to the property etc.
However, yesterday I came home and immediately clocked that something was off as the door wasn't double locked as usual. I went inside and could tell someone had been in the house (things moved around a bit) but only one of the bathrooms had been "cleaned" (still filthy), the carpet hadn't been hoovered and the draining board was full of still-dirty plates that looked like they'd been rinsed without detergent and heaped up, in the process cracking our teapot.
No note left about the breakage or lack of cleaning (e.g. she'd been called away in an emergency) all really weird, so I called the agency owner.
After she'd made several calls she established that our normal cleaner had decided to go on holiday and given our house keys to her "best friend" to do the job.
Neither we, nor the agency owner, have ever met this person or have a clue who they are.
Not only was the flat uncleaned and our things broken but we have two rescue cats who can't go outside; luckily they hid under the bed but we'd have been devastated if they'd escaped.
So in short I was fucking fuming that a stranger had been in our home and told the agency owner (I was cross but civil) that we'd no longer need her company's services.
DH was in full agreement but thought this morning we may have been too harsh as it was one of her employees who was a dick, not her, and that could happen to any of us. My feeling is that as owner, it's her responsibility to supply safe, sensible people and we clearly can't trust her to do that any longer.
AIBU?