School photo retouching service has been withdrawn after one Mum complained? Never mind that the company says it's a popular service. If she doesn't like it she can ask for the photo to be left untouched. It's all digital now after all.
When I ran a photo to canvas business we always asked the customer first if they actually wanted certain things retouching (sensitively of course) so maybe the company could just have asked?
Still up to the customer as we often used to remove whole people (ex-partners usually!) from photos or add people in so it's perfectly do-able. A pain for the photo service but that's why they cost!