I placed an order with Asda for delivery today between 7am and 8am. In the order I had all the items for my children's packed lunches for school today. I was cutting it fine, I start work at 8.20am but if they were on time I would have JUST made it. Kids go to breakfast club at school.
8.15 no sign of my delivery. I ring customer services who tell me there is a technical fault at the store. My order would be delivered but they were running late. No idea of timescale but someone from the store would call me back.
8.30 No delivery or phone call. I had to send my eldest to the local shop to buy the stuff for packed lunches. Youngest goes to preschool so no option of hot dinners for him.
8.38 I try ringing back to tell them I had to take the kids to school. I was cut off after 5 mins on hold.
8.45 I have to go out and take the kids to school and go to work. I am already late for work by this point. I ring them again on the way (walking). I was cut off again.
9.04 I spend half an hour on the phone to customer services who tell me that because I went out they would cancel my order. After much complaining he said they could re-deliver tomorrow between 12-1. I offer to collect instead. Great next town over he says, tomorrow. After much more complaining he finally agreed to re-deliver tomorrow between 7 and 8am. As if they were doing me a favour! Then he adds a £5 voucher to my order as if that makes it ok!
I was late considerably late for work.
I was out of pocket for the replacement packed lunch items.
I will be out of pocket for tonight's dinner.
I have spent almost an hour in all on the phone trying to sort their mess out.
Delivery costs £4 anyway so AIBU to think that a £5 e voucher just doesn't cut it. They weren't even apologetic! It was as if it was my fault for going out. Never mind that I went out 45 minutes after the end of my delivery slot!!!