To think that it's ok to use the basket only tills if you only have a few things in your trolley?

[PlateGirl]

I'm talking less than 10 items here.

In M&S today with 2yo DD and 1yo DS, using a small trolley so DS would have the seat in it. I picked up a few bits, 7 items now I think of it. The cashier on the basket only told me I couldn't use that till. I said I only had a basket's worth of items but she repeated that I couldn't use the till. Fine. I walked to queue at the other tills feeling grumpy. I've done this many times at Tesco and never been stopped, I kind of expected m&s to be more customer focused.

At the time as I say I was feeling quite annoyed doesn't she know how tricky it is to negotiate a supermarket with two small DCs?! but now I can accept that maybe stupid rules are rules. What do you think?

They are customer focused.... Basket only for the basket using customers

Trolleys have wider till areas

Sounds like an utter jobsworth. YANBU.

I think this is why a lot of supermarkets changed 'baskets only', to '10 items or less'.

It's a seriously jobsworth attitude. YANBU, but next time just put a basket into the trolley for best of both worlds.

Trolleys don't have wider till areas in my local Morrissons or Asda.

Utter bollocks, shoukd be 10 items or under in trolley of basket. Silly jobsworth.

Next time put a basket in your trolley, fill that and then if you get grief lift basket out and prove its a basket shop. Tell them the trolley is a pushchair

There's usually stray baskets at those tills...I'd have grabbed one for the cashier's benefit.

Great minds Milion

10 items or less are fine, even if it's in a trolley.

It depends on how big your service area is, though, i suppose.

If your disabled or shopping with young children (or lazy and don't want to carry your bags, like I am), then you have to use a trolley, she was being a jobsworth.

No, less than 10 items are fine at a "Ten Items Or Less" till.

A basket is fine at a "Basket" till.

If you had a trolley, with however many items in, you can't use the basket till. You can decant your items into a stray basket and use that. Usually they'll help you.

You would struggle to take a trolley through the basket only section at our local M&S. It's the sort where there is one till in front of the other so having a trolley in there would block the way through for the "other" customer. so could totally understand why an employee would prevent this.

Here in the US, we have checkouts for N items or less (exact number varies from store to store, but I've seen 8, 10, and 12). I've never seen a basket-only checkout.

Its because people push boundaries. 7 items in a trolley, no problem, but it can be 11 and then 15 and then it defeats the point of the quick checkouts.

I'd argue the toss, esp if I had the requisite 10 items or fewer., I have a dodgy shoulder and find it really difficult to carry those wire baskets with much in, they are so uncomfortable to hold.

I really like the trolly wheely baskets though and I want to steal one :o

If the trolley fits, then there is no problem.

People with a bulging basket are, in my opinion, much more unreasonable than people with 10 items or fewer in a trolley.

I remember this from when I had toddlers, just put a basket in the trolley.

They are basket only tills, for people who only have a basket.

Often they have the "basket only" tills close together and the isn't room for anyone to stand at the next one if there's a trolley there, so there can be good reason for this rule.

Do a Marge Simpson next time. Put the baby on the conveyor belt. Food in basket. Food out of basket. Abandon trolley.

'10 items or less'.

grrrr

I expect you have spent more time moaning about it on this thread than you would spent going through a trolley checkout

I do this in Waitrose but then it's a better class of supermarket.

I get irrationally ragey if someone has eleven items in the ten items or less line.

But I don't care about trolleys or baskets,mso hamburger op.