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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To have demanded to pay the price shown?

67 replies

FlowersAndShit · 26/07/2015 19:09

At my local homebase, they had a basket of reduced items on the end of the aisle. Item had red sticker on it of £5. Item was normally £30. Went to checkout, woman says it's not reduced and someone has obviously put the sticker there and it shouldn't be. She wouldn't budge and let me have it for the price that was on the item, so I asked to speak to the manager. Manager said on this ocassion, I could have it for the reduced price of £5. WIBU?

OP posts:
TheSpottedZebra · 26/07/2015 19:11

Well, you're within your rights to ask, and they could have declined/refused to sell it at the reduced price.

So they were nice in letting you have it for a fiver.

HedgehogAtHome · 26/07/2015 19:12

You asked, they said ok. As long as you were polite I don't see how you've done anything wrong.

If they'd said no, which they have the right to do, I think they have to remove all of the mispriced items from sale for 24 hours.

WidowWadman · 26/07/2015 19:12

Price tag is an invitation to tender, not an offer. YWBU

cuntycowfacemonkey · 26/07/2015 19:13

Nice of them to honor the price they weren't obliged to.

12purpleapples · 26/07/2015 19:13

They don't have to sell it at that price, so they were being nice in giving in.

cuntycowfacemonkey · 26/07/2015 19:15

YABU to demand anything though that makes you sound like a bit of a brat. I hope you were polite

AuntyMag10 · 26/07/2015 19:15

Yabu, to have 'demanded' they sell it at that price as they corrected it before it was rung up.

Bubblesinthesummer · 26/07/2015 19:15

You had a right to ask but the till operator was also within rights to refuse.

The manager could have withdrawn the item from sale.

Original poster
FlowersAndShit · 26/07/2015 19:17

But if an item has a reduced sticker on it, sitting in a basket of reduced items, surely that is the price I pay?

OP posts:
LIZS · 26/07/2015 19:19

Legally they can refuse to honour the price sticker.

PavilionGrey · 26/07/2015 19:19

I think they have to remove all of the mispriced items from sale for 24 hours.

No, this isn't correct, the marked price is an Invitation to Treat only, you taking the item to the till is the 'Offer' and them taking your money is their 'Acceptance'.

The (admittedly rather jobsworth) woman rejected your offer of £5 and counter-offered with £30 - something she, on behalf of the store, was entitled to do.

DamsonInDistress · 26/07/2015 19:20

No sorry, the shop do not have to sell it to you at that price I'm afraid. They can take it of sale if they prefer. It's a common misconception.

ginmakesitallok · 26/07/2015 19:20

UnleS's they've made a mistake...

WayneRooneysHair · 26/07/2015 19:20

What if someone had stuck a sticker on it for shits and giggles? Homebase didn't have to sell it at that price.

cuntycowfacemonkey · 26/07/2015 19:21

No not really anyone could have change the sticker or it could have been an error. You don't always get to benefit from others mistakes although on this ocassion you did but for future reference other shops may not be so obliging

fairgroundsnack · 26/07/2015 19:21

No - legally that price is an invitation to treat and not an offer to buy at that price. When you get to the till and they tell you the final total that is an offer which you accept by paying the price - at that point a contract is formed.
It was a good PR decision by the manager to let you buy at that price but he was under no legal obligation to do so.

wowfudge · 26/07/2015 19:21

If the retailer thinks the item is incorrectly priced they can withdraw it from sale. It's quite a common customer scam to put a reduced sticker on something which isn't actually reduced. Why are you still banging on about this when pps have advised you of the legal position and the manager let you have the item for £5 anyway?

AlisonBlunderland · 26/07/2015 19:21

They can't insist you pay the higher price but instead can refuse to sell the item at all

InSpaceNooneCanHearYouScream · 26/07/2015 19:23

Well, by your reckoning, why not wheel a £2000 range cooker over there, peel the £5 sticker off your item and stick it on the cooker, and then demand to pay that price? Grin
It is annoying when things are wrongly marked, but the sticker could have been moved by a customer

balletgirlmum · 26/07/2015 19:24

Someone was recently prosecuted in my area for changing over sale/reduced stickers so shops are aware of this ruse. So although you were within your rights to ask, you had no right to demand & the shop had every right to say no.

AuntyMag10 · 26/07/2015 19:24

You can't be that naive to think that people pull this sort of stuff all the time that's why they aren't obligated to continue the sale.

Norest · 26/07/2015 19:25

Uh..you still got a £30 item for a fiver though, yes? So how come it's still on your mind enough to make a thread about it?

PavilionGrey · 26/07/2015 19:29

When you get to the till and they tell you the final total that is an offer which you accept by paying the price - at that point a contract is formed

No, this is't correct either - the customer makes the offer by presenting the item to the cashier, the shop accepts the offer by taking the money.

herecomesthsun · 26/07/2015 19:31

When something similar happened to me I asked persistently but nicely and smiled and the manager let me have it for the reduced price. You aren't unreasonable to ask...

Original poster
FlowersAndShit · 26/07/2015 19:32

Thing is, she was implying infront of everyone that I had put the sticker on.

OP posts:
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