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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To have demanded to pay the price shown?

67 replies

FlowersAndShit · 26/07/2015 19:09

At my local homebase, they had a basket of reduced items on the end of the aisle. Item had red sticker on it of £5. Item was normally £30. Went to checkout, woman says it's not reduced and someone has obviously put the sticker there and it shouldn't be. She wouldn't budge and let me have it for the price that was on the item, so I asked to speak to the manager. Manager said on this ocassion, I could have it for the reduced price of £5. WIBU?

OP posts:
Mabelface · 26/07/2015 19:32

If I was the (doing her job, not being a jobsworth!) cashier, I'd be really pissed off that the manager didn't back me up.

AuntyMag10 · 26/07/2015 19:33

She said someone put the sticker on which is obviously what happened, so if it wasn't you why be offended?

londonrach · 26/07/2015 19:34

You lucky they allowed you to buy for £5. Why you on aibu. Legally they dont have to honor the price....its nice they did but they right anyone can put a sticker on the price. Dh was very lucky once in his lunch hour. We been admiring monitoring the wooden cludeo etc. one day they marked it down to £10 in jl. He took one to the till expecting it was wrong. They said someone made mistake and will correct the rest. He knew they dont have to sell at that price but good old jl did and now we got a lovely cluedo. Hoping someone makes the mistake for molopoly. (Normally £25-29.99).

cuntycowfacemonkey · 26/07/2015 19:34

You got what you wanted so what IS the actual issue here OP?

WayneRooneysHair · 26/07/2015 19:35

And if you demanded to pay that price then I can see why the cashier was suspicious.

SoupDragon · 26/07/2015 19:38

They don't have to sell you an incorrectly priced item.
They did.
What's the problem?

I got DSs coat at an correct price because Ruver island honoured it. No harm in asking but it's only a goodwill gesture' not a right.

daisydukes229 · 26/07/2015 19:45

I don't get why you have an issue?

It sounds like you got arsey with them and are now trying to assuage your guilt by trying to get people here to say it was ok

snowglobemouse · 26/07/2015 19:47

what's the problem? you be got what you wanted (and weren't entitled to) by being arsey- what are you complaining about?

InSpaceNooneCanHearYouScream · 26/07/2015 19:48

Mind you, if the cashier was insinuating you put the sticker on then that's a bloody cheek

AnyoneForTennis · 26/07/2015 19:52

If spent today doing clearance labels on stock..... It's very easy and very common for customers to remove them and place them on something else. We have ways of telling and I'm guessing the cashier could see it had been tampered with

You were rude to 'demand' and anything

Becauseicannes · 26/07/2015 19:52

People swap price stickers all the time. It's another way of stealing. So no they didn't have to honour that and it was nice of them to do so.

AnyoneForTennis · 26/07/2015 19:53

More people steal and try it on than you would imagine

TheChippendenSpook · 26/07/2015 20:24

I'm just wondering what the item is Grin

Tuskerfull · 26/07/2015 20:36

She said someone put the sticker on which is obviously what happened, so if it wasn't you why be offended?

Because that is terrible customer service, not to mention bad manners.

Original poster
FlowersAndShit · 26/07/2015 20:36

I didn't demand, I was just insulted by the girl implying that I had put a red sticker on the item (where the fuck would I get such a thing from?!)

OP posts:
AnyoneForTennis · 26/07/2015 20:43

From another item.... It's commom

And in your title you said demand

AnyoneForTennis · 26/07/2015 20:46

You also said 'she wouldn't budge' indicating you still continued to Persue it after she had already stated it had been swapped... Most reasonable ( and innocent) people would leave it there, as they understand....

fastdaytears · 26/07/2015 20:49

You got what you wanted. The manager did you a favour. The cashier was right to say no and I don't think it was that fair for the manager to undermine her, but I guess he thought he'd get some good PR for Homebase. As it is he got this weird thread complaining about getting your own way.
The law on this is really clear, and people do move those stickers all the time.

barbecue · 26/07/2015 20:55

Because that is terrible customer service, not to mention bad manners.

It's just honest, which is surely a good quality in a shop worker. It explains why the sticker must have been there, rather than leave the customer thinking it was an intentional discount.

FanOfHermione · 26/07/2015 20:59

I thought that the price ticket were the price that they had to charge otherwise it was miselling products?

I know that it has happened before at my local supermarket. The labels 3 for the price of 2 offers were still on display when they should been taken away.
They've never been difficuklt about applying the reduction, just did it for me and remove the labels on the shelves.

Otherwise, how are you supposed to know what you should pay? Confused

PiperChapstick · 26/07/2015 21:02

YWBU. Sometimes things end up with wrong price tags - it's annoying but it's life. I've worked in shops before and when you're in a thankless job - usually on minimum wage - what you don't need on a Sunday is some uppity customer trying to force a discount. "Can I speak to the manager" are words most shop assistants dread as if the manager disagrees with the assistants decision it can be very awkward and undermining. But never mind, you grabbed yourself a bargain. Did she actually say "you put the red sticker on there"?

AnyoneForTennis · 26/07/2015 21:04

No fan it does not have to be honoured.... Retail law basics

Theycallmemellowjello · 26/07/2015 21:05

Can't imagine why anyone would think you were unreasonable -- the shop had no obligation to sell at that price, it doesn't need protecting!

fastdaytears · 26/07/2015 21:07

Fan legally, no. The label is an invitation to treat, you make an offer to pay that price and the shop accepts or declines. It's ancient case law. Trading standards don't care unless the shop was intending to deceive and don't take the wrong price off.
Lots of the supermarkets will honour the price but there are a lot of people who move labels around and that makes it less likely you'll get the lower price. There was this very sad and vaguely relevant story a few years back: www.dailymail.co.uk/news/article-2951078/Young-woman-killed-30th-birthday-dreaded-exposed-national-TV-film-crew-leather-jacket-TK-Maxx.html sorry for DM link...

Fanjango · 26/07/2015 21:11

I went to the entertainer. Item labeled reduced by 60% to £10. They said it was wrongly labelled and removed all others for shelves. They did, however, honour the offered price without question. Fair play to them.
The laws are there as people will try to change labels to their benefit. A shop can simply withdraw all items from sale.

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