Washed a £50 John Lewis voucher and they won't re issue...AIBU or are they?

[Theladyinthebath]

It was a loyalty one from my partnership card
Got it Monday - rang today and they said 'tough'
Personally i think its astonishingly bad!

It does sound a bit unfair...

Sounds like terrible customer service.

I think so!!!

Is there anything left of the voucher that you could stick together or photograph to send them to prove you had it? I kind of see their point - anyone could ring up and say they;d washed it in the hope of getting a freebie, but for good customer relations personally I'd have just reissued.

I agree with you. Why can't they just cancel that one and reissue?

I'm rushing out to do pick up now but i would love some advice on what if anything i can do!

It is a bit mean, but if you washed a £50 note, the bank wouldn't give you another one.

wouldn't they Annoyed? I thought if you took it in they would but I'm only guessing

YANBU. If they issued it to you then you would expect the reference number to be on their records somewhere so they could just cancel and reissue.

Can you try and piece together what's left of it and email a photo of it? I'd have thought they could cancel it and reissue it tbh, especially if you can show the serial number of the voucher.

The bank would replace a damaged £50 note as long as you have at least half the note and a serial number.

Oh! Now you've got me questioning myself Thelady! I feel like a fool!

Maybe re-piecing it and photographing may work?

Not sure if its the same as the vouchers I had,but if you can somehow see the number on it you can spend it online using that number. They are being twats though. I found therm a pita when I used them for my wedding list too

It is a bit mean, but if you washed a £50 note, the bank wouldn't give you another one.

Why don't people check their facts ?

www.bankofengland.co.uk/banknotes/Pages/damaged_banknotes.aspx

General Information
The Bank of England’s Mutilated Note service exists to reimburse members of the public with the face value of any damaged, mutilated or contaminated Bank of England banknotes, providing there are sufficient fragments or remains. As a general rule there should be evidence of at least half a banknote. The Bank currently receives around 23,000 individual applications per year, totaling around £11 million. Despite the high volumes the majority of claims are assessed within a few days.

The list of ways in which banknotes become damaged is almost endless – from those accidentally put through a washing machine to those chewed by the family pet. Banknotes hidden for safe keeping can often be overlooked. Those concealed in places such as ovens or microwaves run the risk of burning whilst banknotes hidden under floorboards or in gardens become damp and eventually decay.

Is the voucher totes destroyed?

I washed a £20 last week. It came out looking pristine.

Anyway, I was going to suggest trying to read the online code on it and then using it on their website.

It might be that they actually can't re issue it rather than won't.

There are other places to shop and be loyal.

I've personally found their Customer Services to be exemplary. I had a JL voucher which had separated at the perforations. The small print says it won't be accepted if this happens, but Waitrose accepted it. Perhaps try taking your washed voucher into a JL or Waitrose store, OP.

(PS - I've also washed a £10 note, and the bank replaced it)

Think yabu, how are they to know you are not pulling a fast one? Not all places can just 'cancel and then reissue'. Once the voucher has been given that's it.

Take it into the store - they might reissue it when asked face to face.

Yes take it to the store and make a massive scene. They may rethink.

cactusannie JL do not have a loyalty card, there are no points to add, it's not a 'Points Make Prizes' situation.

I have a JL loyalty card.