Oh, don't get me started. I'm signing on at the moment, having been made redundant from a well-paid professional job a couple of months ago.
I am horrified by the treatment I've received from the job centre.
First, you get nothing for the first seven days of your claim. Why? Well, to encourage you not to sign on for short periods of unemployment (this is a direct lift from the gov.uk site). How do you know in advance whether your period of unemployment is going to be short?
I have to talk to 'coaches' who can't even put a coherent sentence together and yet still feel that they can look down on me for not having a job.
Despite my always being punctual for my signing on appointment, the job centre always runs late. Always. Once they were an hour behind schedule. Did they bother informing the waiting people that they were delayed? Did they heck. After twenty minutes I asked one of the security guards (and there are lots...they obviously don't trust the people signing on not to riot) to find out how long the delay would be, since I had a subsequent appointment. He came back ten minutes later to tell me that the staff couldn't possibly say how long it was going to take because they were very busy and short staffed. In other words, they felt justified in treating the people they were supposed to be helping with discourtesy and contempt.
The people working in the job centre seem to be the worst the civil service can offer. They look defeated, miserable and defensive. They speak robotically. Sometimes they don't even look at you when you're signing; they can't even manage that courtesy.
On arrival, my local job centre make you stand by the door waiting to be called to your area. They won't let you sit down. There's a table and six chairs nearby, but if you attempt to sit at it they tell you to stand up because somebody might need the table to fill out an application. Perhaps they are waiting for delivery of a set of spikes for us to sit on, to punish us for having the temerity to sign on?
The whole process is predicated on making you feel like a scrounger. I'm not: I've paid income tax and NI for more than twenty years. By statute, I'm entitled to contribution based JSA but crikey, they want you to work for your £73 by putting up with humiliation.
Re jobmatch: agree with everything that's been said. Most of the roles on there that I've seen in my field are out of date. One was three months out of date! The selection is very poor, no doubt because not many recruiters want to deal with a tidal wave of cvs from people who have been forced to apply for jobs they aren't suitable for.