to ask about your home shopping delivery/substitutes

[ghostspirit]

hi i was just wondering how people find home shopping grocery shopping with asda/tesco and other places that can shop on line and deliver...

i ordered oven dishes they sent me plastic food containers as a substitute. i ordered peices of salmon.. they sent me a ready meal for 1. i ordered steak mince beef. they sent me pork-mince.. yuk yuk yuk.

Morrisons don't deliver everywhere. Utterly brilliant though. Only ever had one sub (different shape of dried pasta).

Which reminds me, must place my order if I don't want to have to go to the shop.

I had given up on Tesco delivey because it was awful. Picking from a warehouse (Ocado & Morrison's) seems to work much better than picking in-store.

I use Ocado and have only ever had 2 subs, once bananas were ripen at home instead of normal and today I was offered 2x 500g of total yogurt instead of 2x 200g, which seemed spectacularly stupid but reading some of these, not so much

Asda picker here and I have to say some of the subs I've witnessed have been shocking. Think an 80g snack pack of grapes instead of a 500g pack. I've never personally been in trouble for my subs so its not all young pickers! Our stock levels atm are tragic so we either send a sub (as requested constantly by management) which we know will end up being returned or send nothing at all. Sadly we get blamed when all goes wrong but we can only work with the products we have. All management care about is competing rather than us looking like idiots with subs

I switched to sainsbos as I get less substitutes, prefer the service and I don't see a big difference in price.

Watch - 2:19 to 3:24

Haha so brilliantly simple.

I hate the fact that with Asda I either have to have substitutions ON or OFF. With Waitrose I can specify substitutions (or no substitution) for each individual item.

One that annoyed me more than it should have from Asda was when I was buying wine.

I ordered:

2 x Bottle A, red
2 x Bottle B, red
2 x Bottle C, red
6 x Bottle D, white.

I received:

2 x Bottle B - substituted for bottle A.
2 x Bottle C - substituted for bottle B
2 x Bottle E, red - substituted for bottle C.
6 x Bottle F, red - substituted for bottle D.

Why they didn't just substitute bottle E for bottle A, I don't know. Also, I really cannot believe that a big Asda store didn't have a single bottle of white wine in store (it was a sauvignon blanc or something similarly mundane) so had to substitute red.

The really annoying thing was that as we didn't have any white in I ended up going to the branch anyway (I just didn't fancy lugging 12 bottles of wine, plus beer and soft drinks myself) and they had the exact one I wanted in abundance on the shelves.

And then there is this

We once ordered ice cube bags and were sent extra large freezer bags instead...

Ocado is much better than the others as Ocado can stock control well without pesky members of the public taking things off the shelves.

Even with 'don't substitute' box ticked Asda were terrible for subs when I used them. They sent cat food as a sub for dog food once! Ridiculous! Ocado are much better in my experience.

When I go to the supermarket, I park my car and love to watch people.

I have seen young, old, rich, poor........people of different lives empty their trolleys into their cars, look around, they look left and right up and around, and then if they think nobody is watching just push the trolley away for someone else to collect. But room just loves to observe. Not everyone does this, but I have seen it enough to know it is not a tiny minority across all of our characters. This action is so disrespectful, but it shows something bigger.

I have no problem with internet shopping - it is a good thing IMO. Just this is the only place to say that many people have worked hard to bring to our homes the quality of the things we enjoy. From many distant countries, ships, lorries, to our stores, to packing centres, to distributions centres, to the stores closest to us. And if you go to the SOURCE of where some of these things are produced for us, you would humbly feel "But for the grace of God there go I".

I just don't get why we should complain with all that we have. This is not a post about you OP, I get what you are saying. I do and I get that you are a good character.

Its just that in general we don't know how lucky we are. The woman who pushed her trolley away from her car today in the car park at Sainsbury's, Dunchurch, really could not be bothered to take her trolley back to the collection point. It is not "her problem" of course, but the fact that some young kids (by our standards) had to thresh that rice for several hours in somewhere in the Far East, or a minimum wage worker had to travel a couple of hours to pack the shopping in Lincolnshire or Somerset, whilst so many people just expect to be spoon-fed.

Just don't think anybody owes you food for a living.

Rant not over. Never over when it comes to effort and feeding others.

I use Morrisons for online shopping once a month (for stuff I don't like getting at Aldi) and i have only had a substitution once. They subbed Breaded ham for Honey Roasted Ham. They are really nice and we normally have the same guy delivering every time who carries all my stuff inside for me. I've used Ocado a few times and no subs but a bit more expensive, Tesco are awful, when i used them a few years back, every week they subbed at least 3-4 items and didn't have a few too. I got sick of having to drag my twins to the shop to get random things.

Celery instead of spring onions, nappies 2 sizes smaller than the size I ordered, both Tesco.

I ordered rosemary and garlic focaccia from Ocado last week and they subbed Rosemary & garlic focaccia bread mix instead! Haven't used it yet.

Other than that, they're fine.

I've posted this before...
I ordered Tesco own brand tonic water (to go with the gin and limes I also ordered). Was gutted that instead of subbing it with another brand of tonic water, they chose Tesco soda water! It was a late night delivery and I had been so looking forward to sitting down with a g'n't. Not a g'n's.
That was years ago and I've used Ocado ever since.

Ex-picker here. I think what most people don't realise emwithme, is that the picker is not picking "your" order. They are picking 6 random trays for 6 different people at the same time. You can see what items you are going to pick, ahead of the current item, but you can't see who for, so when someone subs A for B and then the customer actually wants A, anyway, the picker doesn't know that. It might be in the same tray, but it might not.

The computer does give suggested subs, but sometimes they are ridiculous. On the whole, most pickers use their common sense.

CharlieSierra I can't see why 2x500g was so utterly ridiculous as a sub for 2x200g? The pickers can't read the customers' minds. They just do their best under quite pressurised conditions.

The other week, I ordered at about 5 to 1 in the afternoon and my shopping was with me at 5 past 6 the same day. Isn't that fantastic? For not very much money, saving me time and parking, someone has picked and delivered my shopping in a timely fashion. I think it's fantastic!

Notjust I agree about the tonic. At Christmas, a customer wanted gin, and a mature picker who really should have known better and who had been told to ask before subbing any alcohol, gave them whiskey! As a gin drinker myself, I really wouldn't have been happy. In that instance, someone from the depot drove especially to the customer to deliver them that gin (I should jolly well hope so).

As I mentioned above, though, the same picker might not have picked your gin, tonic and lemons. It might have been three separate people.

i think that weather its 1 person onr 20 people picking the shopping it should be right or at least reasonable

Charlie Sierra I love substitutions like that when you get something bigger or better than you ordered. my subs this week was in place of 2 packs of rope mussels I got 2 huge packs of mussels in garlic and white wine

most bizarre was a large box of Maltesers in place of a pack of 4 tiger rolls

We use Morrisons and have not yet had a substitution or unavailable item. I did however accidentally order 3x bags of five lemons (no picture), so ended up with 15 lemons in the fridge, the wondrous internet told me I could freeze them!

Not had any crazy subs when using Tesco & Asda but did have a whole bag of posh toiletries delivered by mistake in our order (they must have got our bag of cheap fruit). Got to keep it and had the fruit refunded.

Only supermarkets I haven't shopped with online are sainsburys and waitrose so I can't comment on them.

Tesco and asda had A LOT of substitutions or worse still, unavailable items. plus the substitutions were often useless (think vegetarian who's never ordered a single piece of meat from them ordering butternut soup and chicken soup arriving .) It's been a couple of years since I ordered from either but you don't actually know until they turn up at your doorstep that there'll even be any substitutions which is annoying...

Ocado and morrisons are a lot better. You get an email a few hours before your delivery is due saying which items are substituted but it's rare! I've hardly had any subs from either and when I have the subs have been fine. However I think because Morrisons are new to online deliveries or whatever they don't sell very much online... Certainly not everything they sell in store anyway. So ocado is definitely best for me.

I use Ocado too. Find them very good - very few substitutions in more than 5 years and have always been warned if them in advance so can return to driver and get an instant refund .

Morrisons is good because it is done by Ocado www.morrisons-corporate.com/Media-centre/Corporate-news/Morrisons-to-launch-online-food-operation/. So it has the same set-up with your shopping bing picked from a dedicated warehouse, not a shop.

I use asda each week and generally there are about 4/5 substitutions every time.
Sometimes they're ok, eg I ordered a small pack of coriander and got a coriander growing plant for the cheaper price. But it's pretty annoying not knowing that there will be substitutions till the driver arrives.
Weirdest one was a Father's Day card substituted for a happy birthday brother in law card.