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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to be confused....

15 replies

bigfam · 07/02/2015 04:52

Didn't know where else to post! Used asda online for food shopping, placed order all was fine but this morning on my orders it says order unauthorised?! Meaning what exactly.... Does this mean my bloody shopping won't be here again later Angry
I hate that when they want ur money they snatch it up, but if they cocktail up and they owe u a refund it conveniently takes DAYS to return it. Anyone else had an 'unauthorised asda order'?

OP posts:
Original poster
bigfam · 07/02/2015 04:53

*cock it all lol

OP posts:
MagratsHair · 07/02/2015 06:46

Phone them.

The only other thing that comes to mind is that you have ordered something that you need to be over 18 to buy and it will be unauthorised until you take delivery....?

EhricLovesTheBhrothers · 07/02/2015 06:49

Asda online are the worst. That's all I have to so.

SoupDragon · 07/02/2015 07:13

Maybe payment was refused by your card?

Original poster
bigfam · 07/02/2015 07:58

Well they sent through an email with a delivery window time so will wait and see....

OP posts:
FarFromAnyRoad · 07/02/2015 08:04

I'm sorry if Asda is your only option. In my opinion Asda are the absolute pits. At everything.

JudgeJudyKicksAss · 07/02/2015 08:05

Phone them as regardless of your delivery time email you still won't get your delivery and you need to rearrange another payment/timeslot. I know this as when I put my DH in charge of food shopping for a month or so this happened a few times to us because he had set up payment on an old account that we never use.

mytartanscarf · 07/02/2015 08:06

I think it just means it hasn't hwt been authorised not that it's been declined.

mytartanscarf · 07/02/2015 08:06

*yet

GokTwo · 07/02/2015 08:07

I once had this when I'd forgotten to update my registered bank card. They called me though and I just gave them the correct card no.

JudgeJudyKicksAss · 07/02/2015 08:08

Sorry, submitted too early...

...and old account that we never use and payment had failed.

Also, I agree with PP, despite previously working for them for years and years on shop floor and head office, ASDA aren't very good (anymore).

Original poster
bigfam · 08/02/2015 02:17

My order didn't arrive, they decided to charge me twice so now there's no shopping and no money. And that's the end of me using asda...

OP posts:
maras2 · 08/02/2015 04:30

BASTARDS!

EhricLovesTheBhrothers · 08/02/2015 07:50

They do this all the time and they know about it, yet they don't sort it out. You won't get your money back for another week either. It's outrageous

Original poster
bigfam · 09/02/2015 00:23

I was VERY close to going to the store, filling my effing trolley and strolling outta there, I don't expect the money will be back I'm my account til Friday. Honestly if I'm offered a free delivery pass as a gesture of good will I'll tell them where to shove it-and how far!!!! Angry

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