hi all, new here and unfortunately my first post is a moan! Never mind all the cute penguins but John Lewis, a store Ive known, loved and relied on for many years seems to have gone right down the pan.
My washing machine died just before we were due to go away (with mountains of unwashed clothes awaiting tlc) I ordered a new one and paid for it online. JL confirmed delivery many times, but on the day (having taken a day off work) they simply failed to deliver. No update or information as to the fact it wasnt going to happen, it was left to me to get in touch with them at which point they told me there had been a "glitch" and it was never going to be delivered on that day...one wonders why they didnt simply tell me that before (as they clearly knew), rather than reinforcing the fact endlessly that it was going to arrive! I was kept on the phone An HOUR AND A HALF trying to get some sort of remedy.They finally agreed to send me a different model (more expensive but inferior spec, but for some reason available earlier than the other) but that they would refund the difference and give me a goodwill gesture to cover my time, costs etc (we had to delay our trip, I had to take another day off work-which, of course, as a self-employed person is really difficult and expensive to do)...
well,2nd washing machine did turn up, but 2 months later Im still waiting for the promised compensation. Another round with customer services, this time running into several emails, where they first tried to pay me LESS than they had originally promised on the phone but in the end admitted their error but reneged on their promise of making good my losses, offered me a paltry £50,saying they excused themselves because of their Ts and CS....but hoped I would continue shopping with them!!
I am hundreds of pounds out of pocket over this and am absolutely appalled at whats happening to them. Anyone else have similar problems?