Several items on long ago booked leading Supermarket home delivery now unavailable!

[DancingDonkey]

I booked an Xmas delivery slot with one of the leading supermarkets in late November. I'd carefully planned the menu etc.

I've just logged back in today to add some more items to this delivery, when I noticed that several of the items I've asked for are listed as 'No longer available'. I wouldn't mind if it was the odd thing here or there but these Christmas staples, such as chestnuts, breadcrumbs etc. All but one of the ingredients I needed for my pudding are also now unavailable.

I'm now going to have to do an additional shop I didn't want to do, as well as totally reconsider my pudding.

I'm pretty hacked off to be honest as I had booked this specifically because it's hard for me to get to the shops at the best of times. I particularly wanted to avoid it at this time of year.

I thought the whole point of them releasing delivery slots early was so that you could ensure you got a delivery and all your hard to get items! I appreciate they can't guarantee items the rest of the year, but I would have thought they would have made more of an effort at Christmas.

Anyway I posted this as a warning really, if you have a Christmas delivery booked you might want to have a double check in your basket to make sure your items are all available.

Yay thankyou! These options don't show up on the app!

We've got our Ocado shop due tomorrow. I'm a bit concerned because they cancelled our order due on Friday for "operational reasons". We can pick up the odd missing item, but I'm too pregnant to want to trawl round Tesco to replace the whole lot. We also had a problem with the turkey they delivered one year as it was right at the bottom end of the weight range so we had to supplement with a couple of chickens. I've ordered a massive one this year, so no doubt it will be at the top of the weight range and we'll be eating it for weeks.

Ocado will tell you if something you've ordered is "unavailable", when you edit your order. This is different to "out of stock" to new orders, as long as you leave yours in order it's usually OK.

I was told by an Ocado delivery man that they have people on duty on Christmas Eve who are despatched to Waitrose if they can't provide an essential item like your Turkey or Christmas Pudding.

On the app when you click save changes it flashed up with 'do you want to save changed? Yes. Add coupons. No

I have had some very odd substitutions. I ordered 10 packs of j20 glitter berry (40 bottles)and got 1 carton of pineapple juice. And my smoked salmon was changed to corned beef!!

Asda cancelled my Xmas order on the 23rd last year. No explanation, no apology. Got notified by text and rang up. Rude call centre worker didn't care and offered to reschedule for the 27th. I told them to just forget it, and went to fight the crowds in Tesco instead.

That evening there was a knock at the door. It was Asda! My order wasn't cancelled after all? But since it's impossible to talk to a store, there was a big communication gap. They had to go back to the depot with my big Xmas shop, half of which was substitutions anyway.

Long story short, fuck Asda.

Don't some shops not even tell you something isn't available until the delivery turns up - if you choose 'no substitutions'. Sainsburys and Tesco from memory don't tell you in advance if the items you dont want swapped for something else are going to arrive? So as well as the items that are out of stock online you could also end up without stuff you thought was in stock.

I use morrisons at the moment and have a delivery tomorrow but we're out for Christmas day so not relying on this shop. If I was doing Christmas at home id have gone in to a store for all the essentials

This happened to me years ago which is why I don't pay ££ for a Christmas delivery slot. You always end up going to the supermarket anyway.

Thats the good thing with Ocado, goods aren't being picked from the supermarket floor so less subs (or at least I've found I've have very few subs over the years). I'm guessing they can monitor their stock better than bricks and mortar stores as well as someone isn't going to come in and buy the last pot of cream etc

It is worse this year though. I expect Tesco to have a few items out of stock, but there seems to be far too many this time. Has anything happened this week to interfere with deliveries to supermarkets?

I just discovered this too. Several things I chose two weeks ago are unavailable now. (But thank fuck I took the turkey out last week before I was stuck with it!)

my ocado delivery is due at 8pm, i have the chap name and van fruit description

confirmation email hours ago what was in my order and no substitutions, which is great as i have 97 items coming!

i have teenagers on stand by to put things away --its the only way to shop!

This has happened to me too.

We get a priority slot with our delivery pass at Tesco, so I filled my anally carefully planned basket and checked out for the last slot on the 23rd. I did this the day they released the early ones.

Every bastard time I've logged in to add something there have been 3-4 items (all Christmas food I might add) that have been unavailable.

Today I went into my basket to find, cream, red cabbage, fizzy drinks, pavlova, biscuit selection, pastry all listed as unavailable.

I have the whole family over, I can't risk it not turning up so I had to brave the store in person today and bought all of the above except the Pavlova (my Christmas treat to myself!) which they had sold out of.

It's ridiculous, if they know they're going to sell out, why do they bother having the stuff on there to order? I notice the estimated cost of my shopping hasn't gone down at all, I don't know if things will show up or not tbh.
Next year will be Ocado for sure.

Thanks for posting this -- I've just checked my outstanding order and, yup, there are some crucial items currently unavailable. At least I know, though. I've got most things anyway and I've got two days for them to come back into stock.

I have a shop coming on Tuesday evening but it's all standard or non-essential stuff. Anything critical was bought this week and frozen if it needed it - or will be bought in person on Tuesday morning/Wednesday at local supermarkets or in town. (No way am I trusting a delivery driver to bring double cream in without incident.)

It's made life a lot easier for me. In years past, I had to fight my way through supermarkets for everything, including 'festive' cat litter and toilet paper. Since I started using online shopping, I can visit supermarkets at Xmas without being festooned with heavy bags.

i directly questioned this with one store as i actually work for them, and said, quite blatantly that is bollocks its 'unavailable' as i work in the store they do the shopping in and i walked into the shop and the shelf is full.

Apparently its to do with the algorhythms of the website, and sometimes they declare things unavailable to encourage you to try other things or some such.

I've got a Sainsbury's order coming tomorrow and I'm collecting my M&S order on Tuesday.

Anything missing from tomorrow's order will be picked up in town on Tuesday morning.

I've been on and amended it tonight and nothing is unavailable. Though when I amended it the other day the bag of carrots I'd ordered were unavailable with no suitable substitution. Bit weird, as they sell a few different bags of carrots as well as loose ones! I chose a different bag of carrots myself. :-)

I've had my order in with Tesco for ages, I've lost over a dozen items that have now gone out of stock, but they don't email and tell you. Some of it is basics and headache tabs ffs.

I have no idea what is now coming tomorrow I'm so pissed off, this never happened before.

Up date

I have now lost over 20 odd items what a shower of shite

Tesco if your reading this thanks a lot not

This happened to me today too. Half my shopping basket had gone. No email. Nothing to warn me at all.
Luckily I'd gone on to change something as one of the unavailable things were nappies!

It's annoying, because if you don't go back to edit the order, then they just give you a substitution without charging you extra. If you do go back then they just remove the stuff and you have to choose a sub and pay full price.

I forgot that Tesco fucked up an Easy Entertaining order of mine too. Ordered party platters for halloween and they just text me on the morning of delivery to say it wouldn't be coming. Acted like they were doing me some huge favour by refunding me too. Apparently that part of the site isn't really functional.

MrsKringle quite a lot of supermarkets have home shopping depots I work at one. So shopping isn't picked out of your standard store. However I know someone who used to work for Tesco when online shopping first started and they picked directly out a supermarket where customers would be. Where I work is just like the Ocado depot

This kind of thing seems to happen every year on MN and it's one of the reasons I would never book a Christmas delivery that leaves me no chance to get replacements. It's crap!

I hope everyone manages to get the important stuff.

Tesco' s is a complete waste of time.
Once I had more items not available than were actually delivered. Ocado is far more reliable and so far have never let me down over the last eight(?) years.
I use Tesco for bulky items around this time of the year but like others have found items not available every time I have logged on to my order. Why can't they inform customers by email once items go out of stock.

I use Ocado all year round but won't do Christmas shop as a) you have to pay an extortionate amount and b) last year cream was out of stock, so I had to go to tesco anyway. I'm reverting to 5 am start at tesco tomorrow and hopefully that will crack it.