To be seething with rage with an online retailer

[TheWhiteQueen7]

I placed an order for a set of three personalised tennis balls on the 10th of December as little Christmas present for our dog. Paid for the balls and got a confirmation email, great. Delivery was meant to take about 5 working days so was expecting them to have arrived or at least be posted by now.
Tonight I happened to be looking through my junk email to find one from a lady at the company I placed the order with saying that the email I had sent regarding the colour of the balls has been misplaced and could I remind her what colour I wanted. I was never asked to specify a colour in the first place, just how many balls I wanted and the name to be printed. This email was dated the 17/12, the day the gift was supposed to arrive. I know the dog won't know any different if she gets the balls after Christmas, nor will she care, I'm just a bit miffed that that not only have the company gone over the guaranteed delivery date they have lied about asking me to specify a colour and are only addressing it now. AIBU to be so annoyed over something so trivial?

Why didn't I know about these? My puppy could have one that says "little life ruining bastard"

Do folk really have to compare their situation to typhoid and school sieges before they can post? I wonder how many subjects in AIBU fit the criteria...

Again, what the absolute F does the plight of someone's FIL in Africa have to do with this? Oh yes, nothing - because EVERYONE gets pissed off with the little stuff sometimes, and it's not mutually exclusive with giving a damn about other stuff. Stop being so nasty.

If you'd read my post, I began with friendly helpful advice about a refund.
I don't see any need to justify the rest of it. My point (which should be obvious) was to help people get into proportion the smaller worries in life and to feel a bit happier about their lot, which after all is infinitely better than that of many others. This isn't nastiness, it's reality.
I have 3 cats and they eat better than any Ivorian I know.

I don't think who the present is for really matters if it doesn't come in time, I would be annoyed too.

poor service yes, but you should have checked your junk mail box

Cancel, get a refund (and tell them why, poor customer service is not on) buy standard tennis balls and a sharpie. Fwiw personalised balls sound like an ace doggy gift to me

Cancel the order and treat yourself to some Valium a pre christmas relaxing treat

The poundshop sells some balls and bits for doggy but yes complain as if promised delivery and you not getting it you need to let them know. (Ignores the personal dogs balls argument and like others dont understand how dogs balls effects/affects what else is happening in the world)

Fuckface

EatShit there are soaps that have 'Arse' on one side and 'Face' on the other. Not perfectly matched to your needs but by apparent MN cleaning standards maybe you could have a hygiene compliant hamster at the same time as calling it a little arseface? Of course when Fuckface eats the soap and pegs it I never advised anything of the sort

Yeah, it's nasty. It's completely irrelevant, and completely reasonable to assume that the OP may well have endured more serious trials and probably doesn't use personalised dog balls as the universal benchmark in life.

Cancel on the grounds of poor service, unless they do next day delivery they wouldn't have made it on time and should have emailed before. Unless this is a second email and the first was deleted in junk?

Well for all the company know, the present could have been for a child so their behaviour is pretty shoddy.

But I am laughing at the idea of personalised tennis balls for a dog

And you thought "I know! I will join Mumsnet in order to complain!"

Welcome to MN, OP.

Can you not just change his name to Wilson?

Yanbu re. the service but christ personalised dog balls - world's gone mad!

Lol at personalised tennis balls for dogs , could you not buy some normal tennis balls from sports direct and write the dogs name on them? Do dogs need personalised balls?

feeling guilty now that I was planning to let the dc choose some poundland toys for the cats

I would maybe cancel the order, use the idea again next year and buy something else.

Oh dear, Oh dear, Oh dear! What IS the world coming to

Wilkinsons have some nice dog gifts, I always used to get DM's dog one from there.

Crap service, get a refund.

UANBU to be annoyed that's a shit attempt at letting you know they've already done a half arsed job.

However op, UABU to do this thread as SisterofPercys suggestion just damn near killed me

I should know better by now to read Mnet and attempt to eat a cheese sandwich.

YANBU about the poor service. YAB (hilariously) U to be seething with rage over the dog's balls. Can't he just lick his own over Christmas? I know mine will...