Today I was shopping in a large department store. I was trying to find a t-shirt for DD in a particular style but I was having trouble finding the one that I wanted. So when I saw a woman heading in my direction who was dressed in this stores uniform I thought I'd ask her. This woman was actually wearing a cap and an apron but I knew she worked there as like I said she had the rest of the uniform on so I assumed she would be able to help me.
But when I asked her (nicely) if she could help me find the thing I wanted and I explain (again nicely) what I was looking for, she told me that she worked in the cafe and not the shop floor and I would be better off asking one of the shop floor staff. I was quite confused by this as she obviously worked there so why wouldn't she know where things were?
I again asked her nicely and told her that even if she did work in the cafe (which I had already figured out before I spoke to her by the apron and cap) she should still be able to help me and know where things are but again she told me she didn't work on the shop floor therefore didn't know it.
AIBU to expect her to help me? She still works there.