"Sorry" really is the hardest word for so many people isn't it? I was brought up to believe that if you upset, offend or hurt someone else, whether it was intentional or not then you apologise to them. Saying sorry is one of the first things we teach young children to do, yet so many adults seem to have real difficulty with it the selves, and I'm noticing that it's becoming and more prevalent. Why is that?
A few years ago I unintentionally upset a friend, and was utterly mortified when I found out as it hadn't been my intention at all. I immediately phoned her to apologise and thankfully she accepted my apology and forgave me, but how different that could have been had I refused to admit I was in the wrong, dug my heels in and refused to say sorry.
I hear the following comments often. "They are being oversensitive", "It wasn't my fault they took in the wrong way" " Why should I say sorry? I haven't done anything wrong". If your hurt someone, then you have done something wrong and you SHOULD apologise.