I just got off the phone with O2, my phone carrier. It turns out they don't notify customers any more when their contracts expire or their tariff is wrong. It turns out that I've been paying £31.50 for a tariff that a new customer would get for £15 and that this has been the case SINCE LAST NOVEMBER.
They seem to think it's my lookout if I'm being overcharged and I should have downloaded their app ad looked at it all the time to make sure I wasn't being overcharged. The 'adviser' just weakly offered me a tenner and some anonymous email address to complain.
I've been an O2 customer for absolutely years and think this is a disgraceful and contemptuous way to treat a loyal customer.
AIBU to think they absolutely should have informed me, to be hopping mad and want either a socking great refund and apology or a different phone provider?