I've been on hold to Tax Credits for 50 minutes, is this usual?

[NickiFury]

Ridiculous!

Don't think we've ever been on hold that long! I personally wouldn't hold that long..you must have the patience of a saint!

Sadly, yes.

It's for dd's DLA, has to be done, as I have been hanging up in frustrated fury for a week, that's when I even managed to get through to being on hold!

Keep hanging on, I would.

Keep hanging on, then ask to make a formal complaint about the waiting time. You might get a bit of compensation. I used to work there, many many years ago.

That's it Nicki - sometimes you can't even get on hold and you just get cut off.

I always have the same problem unless I ring at 7.55am. By the time I get through the stupid automated menu its 8am and usually only on hold for 10-15 minutes.

Its ridiculous how much it costs to be in hold for half hour or more. Last time they screwed up it cost me almost £20 in phone calls to get their mistake sorted.

Not unusual i'm afraid. Is it anything that can be done online Nicky?

I've avoided hanging on for ages this morning to tell HM R&C that DD3 is still in FT education by going online and doing it. God send!

Managed to get thorough after an hour, all done. Let's hope I don't have to do that again for a while!

I always call when it's school run time. Definitely get through quicker.

Call 1st thing, I called at 8am this morning and got straight through.

What number have you used.

I use 0843 538 5253 because you can use your minutes on mobile.

Don't think I have ever been on the phone for that long with TC

I always call when they open at 8am or just before 8pm get through much quicker.

I've always been on hold to them for just under an hour. It's soul destroying.