Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think this is not my fault? (Long!)

84 replies

MissSusanStoHelit · 23/09/2014 11:53

I sold my business last month - it's basically a very expensive specialist piece of equipment which is small enough to fit in a large suitcase, so it was a mobile business for me and easy to sell.

I advertised on Gumtree UK on the advice of the manufacturer (who are UK based) and got quite a few responses - one in particular was very interested and we had an email chat about the service history, serial numbers etc and he seemed keen. He said he was a regular importer into the US of these machines second-hand, and was particularly interested in mine because it's the latest model with loads of extra features. A few days later he got in touch to say that his friend would like to buy it, but that she was in America so they would handle all the shipping details.

They arranged for a broker to come test the machine, pay the money and take it away to be packaged and Fedexed to the US. I wasn't really happy with sending to America but they were handling all the courier details so I agreed. With me so far?

Last night I get a call from the lady in America in a panic - the machine is stuck in Customs because it needs a "Medical Device Listing Number" in order to be released. Now, the technology is recently FDA approved and I was part of the blind panel that did the treatments for the 501K so I included all those details in the paperwork with the machine when I handed it over. The number they are looking for is a different one, issued by the manufacturer so I contacted them today to see if they could give it to me - and have opened up a huuuuge can of worms...

Apparently the machine was not supposed to be sold in the States because my particular machine has not been correctly labelled as per the FDA agreement (I bought it before the FDA approval came through). Also, there is an exclusivity agreement with their US distributor prohibiting sale of machines through any channel but theirs. So the machine has been illegally imported and will have to be returned to me. I had NO idea that this was the case, and am waiting for the Director to call me back to talk about next steps.

My AIBU is this - if the machine gets sent back, AIBU to think I'm not responsible? I feel it should be the guy who arranged the deal and his broker who tests and ships the machines on a regular basis - if he has been importing loads of these machines he should be aware of the restrictions on them. I did not advertise it for sale in the USA, I did not ship it to the USA so does that mean I bear responsibility for refunding the money if it's sent back? Is it up to them to get the correct paperwork and sort it out? Or should I have done the research before agreeing the sale myself?

Please help - it's a LOT of money we're talking about (over 12K) and I am stressing... Sad

OP posts:
CrazyTypeOfIndifference · 23/09/2014 12:26

Firstly, call customs and find out the total cost in fees for having the item returned to you (because there will be fees, both US customs, UK customs and shipping costs for return).

Then I would give the broker two options. Either he can pay you the full amount in fees, and you will pass the item back to him.

Or, you will pay the customs and return fees, and wire back the half of the payment to the US in full. Then you will give him a cash refund for the other half, minus the cost of the customs, fees, wire transfer fee etc.

I would say that's more than fair.

NoodleOodle · 23/09/2014 12:26

Step away before you make it your problem when it isn't.

CrazyTypeOfIndifference · 23/09/2014 12:27

And with the 2nd option, you keep the item obviously.

Wibblypiglikesbananas · 23/09/2014 12:27

It can't be your fault. You sold it in the UK. The broker is at fault in my book. I do think it's dodgy that they put you on the shipping paperwork though as you personally didn't ship anything. And shipping paperwork HAS to be signed by the sender. If it wasn't signed by you, did they fake your signature? That would worry me to be honest...

CrazyTypeOfIndifference · 23/09/2014 12:28

If it's the ops details on the shipping return, she can't step away completely.

She's going to start getting phonecalls and letters from customs about what to do with the item they have stuck there.

MissSusanStoHelit · 23/09/2014 12:29

But Crazy, I don't want the machine back!! I sold it in good faith so don't want to have to relist it... besides, the money has already be spent on stock for my new venture so it would not be easy to refund...

OP posts:
MissSusanStoHelit · 23/09/2014 12:30

I certainly didn't sign any shipping paperwork... it was all handled by this guy they sent around!

OP posts:
CrazyTypeOfIndifference · 23/09/2014 12:30

I wouldn't bother liasing with the manufacturer any longer.

If it's a customs issue it will be pointless, those buggers won't budge no matter how loud you/they/the manufacturer shout.

CrazyTypeOfIndifference · 23/09/2014 12:32

In that case just offer the option of him paying the customs fees and once you receive that amount you will pass it back onto him (with a signed document to say that he now has possession of it).

CrazyTypeOfIndifference · 23/09/2014 12:33

Have you found out at all the cost of the return?

It's likely to be pretty hefty, there's about 4 different fees UK customs will add on...import tax, shipping tax, their handling fee, without the US customs fees on top.

UK customs also have some of their charges dependant on the value of the item, so it won't be cheap.

Wibblypiglikesbananas · 23/09/2014 12:35

Yes, but the OP's details as sender on the shipping docs are incorrect. She didn't send the package, did she? She passed it to someone who shipped it on behalf of the American purchaser. I used to work for a large international cargo business and there are pretty strict rules around things like this. The signature is important. If she didn't sign any shipping docs, she cannot be hold responsible. If I were the OP, I'd deny any responsibility. She sold in good faith to the person who collected the device, end of.

Anyone else intrigued btw? What is this thing?!

Wibblypiglikesbananas · 23/09/2014 12:36

*held

MissSusanStoHelit · 23/09/2014 12:38

Crazy - I'm 3rd in the queue to Customs right now! I think the fees will be massive... will there be any repercussions re me not signing the shipping manifest? Will I be in trouble or will they?

OP posts:
CrazyTypeOfIndifference · 23/09/2014 12:39

If the person on the shipping details denies they shipped it the item will just be held then destroyed.

It seems a waste...the op doesn't have to get involved in the return side of thing but it seems such a waste of the item for the sake of a couple of telephone calls.

And yes, i'm intrigued!

MissSusanStoHelit · 23/09/2014 12:40

Wibbly - I've PMd you...

OP posts:
MissSusanStoHelit · 23/09/2014 12:41

Crazy - Pmd you too!

OP posts:
Paraibalove · 23/09/2014 12:43

Why is your name on those forms! you didn't post in.. He did. I would not be happy about that

CrazyTypeOfIndifference · 23/09/2014 12:43

I'm not sure about signing the shipping docs tbh. Whenever I've imported/exported stuff I've always just signed the shipping documents myself, never had a broker involved.

I would just be honest with customs. I wouldn't go into too many details (because they won't care) but just tell them you have been contacted about an item they've held. Tell them that you sold it to someone in the UK, who then shipped it but somehow your details have ended up on the shipping forms so you understand it has to be returned to you...what are the fees/process etc.

londonrach · 23/09/2014 12:46

Op love to know what it is too please..at the moment my imagination is working overboard. Grin

londonrach · 23/09/2014 12:47

Also agree your details shouldnt be on shipping if you didnt. Id step away once correcting customs....

Wibblypiglikesbananas · 23/09/2014 12:47

Agree with what crazy says above. The signature is important as that's the word of the sender that the package does not contain anything untoward - explosives/drugs etc. You won't be in trouble, the sender might be for faking the details on the manifest (ie saying he is you)...

CrazyTypeOfIndifference · 23/09/2014 12:53

Let us know what customs say op

Primafacie · 23/09/2014 12:58

Is this a yoni massage apparatus? :o

BalloonSlayer · 23/09/2014 12:59

I don't understand why you think this is your problem at all.

You sold it in England to someone who intended to import it to the USA. The onus was on him to check whether that was possible and he assured you it was.

In any case, once they had paid you for the item it is their responsibility.

Eg - I gather that you can't send perfume overseas in the post any more. I only found that out through a MN thread.

But suppose I didn't know that, and I went to Debenhams, bought some perfume and sent it to my sister overseas, only to have it returned or impounded. I would not go stropping back to Debenhams demanding that they pay my postage/customs fees. Why on earth would it be anything to do with them?

DMalaprop · 23/09/2014 13:02

Be very careful with this one, the law in the USA is very strict on the illegal importation of anything covered by FDA regulations. In law both the importer and the exporter are liable for prosecution. I'm not trying to scaremonger just tread carefully with Customs. They may well destroy it rather than returning it to you, it is at their discretion.

Swipe left for the next trending thread