TheWoman - I'm sorry! I tried to make you a PM but I'm a newbie here and couldn't figure it out. There are groups that can help you and your DH, go over the forms etc - don't give up! Don't try to do it alone as it can be very tough, even your CAB can help you. Best of luck.
Darkesteyes- I worked in the Jobcentre in the mid 2000s. We had no power at all to send anyone on workfare - YTS had finished, and workfare as we know it now began under the Coalition. We could, and did, compel people to attend job interviews. We also had a strong attitude from above that we should sign people on to incap (incapacity benefit, ESA) whenever possible, but we were discouraged from sanctioning. A high level of sanctions, in those days, meant your Centre was underperforming.
We used to get a fair few people in who were illiterate (usually down to learning disability), addicts and the like. We knew those people would struggle to get jobs anyway, and I was working in an area where there was a lot of poverty and few jobs. We were sort of honest with them "Oh hiya, Jamie, is it yourself? Can I get you a wee glass of water and if you could just sign here...aye, anyway, nae jobs this week but good job you came in!" If we'd had more time and less clients we could have been more helpful, but we had an absence of the former and an abundance of the latter.
What we were is absolutely panicky and twitchy about our own jobs. I wasn't, having realised my coat was on a shoogly peg and started looking elsewhere. However most of my co-workers were gossiping in corners "Did ye hear Maureen's gone tae pre-surplus?"/"I'm on surplus now, what the fuck dae I dae?"/"I've been took off surplus but it's juist my box marking - if I dinnae get more clients off JSA I'm fucked"." It didn't really help us deal with clients when we were on very low wages and constantly looking over our shoulders.
Anyway, a long rant to say I would never work there again. It's horrible and even worse for clients dealing with it.