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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not leave feedback because they've specifically emailed requesting some?

79 replies

Normalisavariantofcrazy · 19/05/2014 11:52

And not only that ended the email with 'thanking you'

I bought something from Amazon, it turned up in a timely manner in good nick as you'd expect, I duly get the usual email from amazon asking me to leave feedback - which I never do for anyone anyway.

Then I get a follow up email from the seller saying they'd be grateful if I could leave feedback 'thanking you'

Now it's no skin off my nose, email deleted along with every other feedback request and duly ignored but AIBU not to leave feedback?

Also, what's the obsession with feeding back on everything these days? Surely feedback should only be given or expected if the service and product was either exceptional or diabolical and not for a run of the mill transaction?

All these constant requests from companies drive me mad!

(Yes I'm aware in the grand scheme of things there are bigger things to be concerned about but this has annoyed me)

OP posts:
Objection · 19/05/2014 11:53

YABU really. Feedback is valuable, especially for new sellers as it will increase their views and sales.

As for the whole "thanking you" but, your bordering on spite with that if it's the reason you're not leaving feedback.

Normalisavariantofcrazy · 19/05/2014 11:56

But it was a normal transaction.

I bought goods, I paid for goods, they sent goods. Nothing to feed back.

I wouldn't go to the pub order a drink pay for a drink then send a lengthy email to the landlord detailing what I thought of the drink and the service if there was nothing worthy of feeding back

"On Saturday I bought a pint from your bar, it was as expected, very cidery'

OP posts:
ElsieMc · 19/05/2014 11:58

Yes, I always pay immediately the auction finishes on ebay, yet only get around 50% feedback. I leave feedback as a courtesy. I think for purchasers like myself who are decent, honest good customers it is basic good manners.

OwlCapone · 19/05/2014 11:59

YABU because the sellers reputation is built on feedback.

Would you have complained had the transaction not been smooth? This is the flip side.

You can't compare it with buying a pint in a pub.

Normalisavariantofcrazy · 19/05/2014 12:00

If the service were exceptional id leave feedback.

But it wasn't.

I clicked a button on amazon, paid, my goods were sent to me in the time frame I requested. End of transaction. Nothing exceptional about it at all.

OP posts:
soverylucky · 19/05/2014 12:01

This reply has been deleted

Message withdrawn at poster's request.

OwlCapone · 19/05/2014 12:02

I bet you've spent more time whinging about it on MN than it would have taken to leave the feedback.

BornToFolk · 19/05/2014 12:02

It's not a lengthy email though, is it? You click a few ratings and leave a brief comment, if you want. IMHO, it's the online equivalent of saying "thank you" for a transaction. You wouldn't just wordlessly take your pint from the barman, would you?

Like it or not, online sellers rely on good feedback - it's a bit shitty not to leave it.

Normalisavariantofcrazy · 19/05/2014 12:03

So you'd be happy if I put 'transaction completed as you would expect when shopping online' as my feedback then?

Because that is what I would put because there is nothing worth feeding back

OP posts:
isitsnowingyet · 19/05/2014 12:03

Perhaps your username says it all?

Yes, YABU.

If you don't want to leave feedback - then don't. You don't need to get upset about it. I do agree that it's common courtesy though - particularly on Ebay.

Normalisavariantofcrazy · 19/05/2014 12:04

I've thanked them by paying for my goods.

It's a faceless voiceless transaction with no human interaction on my part IMO.

As I said, if it had been exceptional id thank them, of course I would, but it wasn't.

OP posts:
Normalisavariantofcrazy · 19/05/2014 12:05

It's no skin off my nose not to leave it, but I do find it cheeky and increasingly annoying that I'm being expected to give feedback for EVERYTHING.

OP posts:
gamerchick · 19/05/2014 12:05

Do you complain when things aren't smooth?

It takes a few seconds to say thankyou.. seconds. I would hate to see what you're like in a shop being served by somebody.

BornToFolk · 19/05/2014 12:06

So, you only thank people for exceptional service? Hmm

Normalisavariantofcrazy · 19/05/2014 12:08

I'm perfectly lovely and say thank you in person.

When I ring a call centre and the service has been exceptional I've been known to ask to speak to a team leader to feed back how brilliant the service was on more than one occasion

But it has to be exceptional and over and above normal customer service to get feedback.

It's like people can't get through life without any form of gratification and expect platitudes for simply doing their job

OP posts:
AgaPanthers · 19/05/2014 12:08

YANBU at ALL.

You just bought something on Amazon. It's not something people would expect to complete a survey for. If it was ebay, maybe different, because I think people are more aware how that sight works.

Lots of businesses try and send me surveys and so on. I don't complete them (generally). Why is some Amazon seller different?

As far as I am concerned, if a seller hassles me for feedback that is a negative experience for wasting my time with unnecessary crap.

The transaction is over when you pay, and the feedback is 100% optional.

AgaPanthers · 19/05/2014 12:08

site, even.

Badvoc · 19/05/2014 12:10

I walkways leave feedback.
It's simple courtesy.

Normalisavariantofcrazy · 19/05/2014 12:11

Working on the logic from some posters should I thank the self service tills in the supermarkets?

OP posts:
Badvoc · 19/05/2014 12:11

Walkways!?
Always.

Eminybob · 19/05/2014 12:13

I'venot thought about it until now to be honest, but I buy a lot of stuff off amazon and occasionally get the automated emails asking for feedback which I tend to ignore. However, if the seller personally emailed me I think I probably would (not happened yet).

When I buy anything off amazon I always read the reviews and base my choice on the number of stars. So not to contribute to those ratings I suppose is quite hypocritical.

I think I'm going to start leaving feedback.

I don't use eBay but I understand that on there it is the norm to leave feedback for all transactions?

CoffeeTea103 · 19/05/2014 12:13

I'm not sure why you are so worked up about this. Seems quite ridiculous the way you seem so anxious about it. Leave the feedback or don't. No need to create a situation for yourself.

LavenderGreen14 · 19/05/2014 12:13

feedback is purely voluntary - it is not an integral part of the transaction. Folk who nag for it are likely to receive feedback they didn't want.

Normalisavariantofcrazy · 19/05/2014 12:14

I admit I can get a bit Rhod Gilbert about things Grin but I'm not worked up about it at all

OP posts:
fuckinglondonballs · 19/05/2014 12:14

YABU. Yes, even feedback like 'all fine' is helpful. Because that's what other buyers want to know, isn't it? Businesses live and die by feedback and also it can help them improve their products and services too when feedback isn't great.

Also you don't thank them by paying for it.

Why are you being such a misery about it? Very odd.

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