To not leave feedback because they've specifically emailed requesting some?

[Normalisavariantofcrazy]

And not only that ended the email with 'thanking you'

I bought something from Amazon, it turned up in a timely manner in good nick as you'd expect, I duly get the usual email from amazon asking me to leave feedback - which I never do for anyone anyway.

Then I get a follow up email from the seller saying they'd be grateful if I could leave feedback 'thanking you'

Now it's no skin off my nose, email deleted along with every other feedback request and duly ignored but AIBU not to leave feedback?

Also, what's the obsession with feeding back on everything these days? Surely feedback should only be given or expected if the service and product was either exceptional or diabolical and not for a run of the mill transaction?

All these constant requests from companies drive me mad!

(Yes I'm aware in the grand scheme of things there are bigger things to be concerned about but this has annoyed me)

LRD the responses to those points were what I was getting at re the difference between the online and non virtual world. If a physical shop gets zero repeat customers they will not survive. They have a much smaller pool of people. You'll be able to tell when they close down.

And indeed people talk about virtual shops. But imagine if the pool of people you could talk to was expanded to reflect the global nature of virtual shops through, I don't know, some virtual feedback system, we could all talk to each other in a way that more adequately reflected the nature of the business.

I'm not selling. No vested interest. No over importance of something that matters to me. You asked, I had a spare bit of time so I explained.

Oh, I see, I'm with you now. And I do appreciate you taking the time. My 'you' wasn't so much 'you, personally, this instant' - I meant 'one', someone who's selling. But I see you care despite not selling. I'll try to be a bit more forthcoming with feedback.

from the time taken to do this thread you could have left him feedback

Working on the logic from some posters should I thank the self service tills in the supermarkets?

Er, I'm not a glorified barcode scanner, thanks very much!

I sell on Amazon, feedback is very important, even if it's just 'as described, delivered on time, thanks.' It's reassurance to other purchasers that we are a trustworthy seller and they will receive the level of service that they're expecting.

Given that people are much faster to complain than compliment, and only ~10% of buyers leave any feedback, it only takes 1 mistake out of 1000 orders to have quite a negative effect on your seller status, and thus your business and livelihood. Sent goods and the courier damaged them in transit? That could well earn you a black mark, regardless of how fast you ship the replacement, and no amount of 'oops, sorry' from the courier is going to remove it.

I take the customer service aspect of my business very seriously, and my feedback reflects this (one negative in over 12 months, and I think that was a mistake, as the comment was glowing, but with a one-star rating) but given the general low feedback response I don't kid myself that it would take more than one or two negative or neutral feedbacks to completely decimate that side of the business.

However, I do agree that sending out emails asking for feedback is irritating. Particularly as Amazon already do this on your behalf whether you want them to or not. Sending additional emails is unnecessary and risks winding people up into leaving you negatives out of spite.