A few weeks ago my dd entered a colouring competition and I paid a pound which went to charity. She coloured it in in the restaurant and did a really good job. We were delighted when they rang back last week to tell us she had won, as with hundreds probably entering you don't expect to! They told us to collect it at customer services. Went into Sainsbury's yesterday to collect it and they couldn't find it! They were searching through all the cupboards where they were expecting it to be..nothing! They took my phone number. As you can imagine my dd was upset yesterday. I rang them again this morning and the woman I spoke to didn't seem to know much about it and was getting someone to call me back! No call so far...how mean of them. I'm quite a laid back person but I'm not letting this one go..