To hate BT

[SuedeEffectPochette]

nearly £60 a month and my TV freezes up all the time. Please someone recommend another provider - are any of them any good? I need Broadband and phone....

freeview and an aerial. Can't beat it!

I do use BT for landline and phone, service is fine and I can't find anything cheaper.

All lines are BT I think, however I use Sky and deal directly with them as I hate BT so much and have had such awful Customer experiences with them both in a personal and a Business sense.

It depends how technical you are and what kind of service you want. If you're looking to just order it and have it work, I'd suggest going with one of the big companies and ordering the package (phone line + broadband).

Sky / Virgin are the ones that I seem to hear a lot from my friends.

Thank you! Would anyone else recommend Sky/Virgin? What about TalkTalk?

Hm. I just switched to BT. Are you streaming TV or using live TV?

I left Virgin because I was just incensed at their customer service on so many levels. They kept on cutting off my pre-paid internet when I had exceeded my credit limit for the next month in phone calls (I work from home). I was often times jumping up and down in anger on the phone with them.

Talk Talk customer service was the worst I have ever encountered.

I'm with SKY now and the service has been excellent from the first day it was installed until now.

Completely reasonable they are useless fuckers. Anyone will be better. Most rely on bt phone lines though so still strong potential for screwing up. I'm getting virgin media

Hate talk talk with a passion, don't care how cheap they are.
Their customer service is dreadful.

I don't use their broadband but still have a landline and it fucks me off that whenever you get a bill about 80% of it is made up of their charges, hardly any of it is for the calls you make.

They've taken to adding in a £6 'processing fee' even though I pay the bill online

I loved Virgin Media. We never had a problem with them and the tv service was great.

They can't supply us in our new flat unfortunately so we're using Freeview and an arial. It's ok, and I don't miss the extra channels as much as I thought I would, but some of them pixillate quite a bit which is annoying.

YANBU. I despise BT, Openreach and all their call centres. I have the dubious honour of being told by a very senior manager that we had received one of the worst cases of appalling customer service(over a period of 6 months)he had ever seen. Thanks to my 10 page complaint letter we eventually received over £500 in compensation!

all the providers use the BT network for their phone lines and broadband apart from the cable providers. ive always used BT and never had a problem with my phone or broadband, dont use their TV though as we dont get freeview where we live. have you complained to BT about it? if so what did they say?

We had a BT Vision/broadband/phone package after getting fed up with Sky

Just gone back to Sky, I hated BT Vision with a passion, constantly freezing, recordings failed all the time. Just awful.

Sky all the way here - we do a whole tv/phone/broadband package for around the same ££ a month as BT

I'm with Virgin with no troubles at all. Did attempt to go with SKY, but after a failed installation, a complete cockup and then harassement for payment on account that was cancelled within cool off period, lies and bullshit off them for over 3 years, I would not recommend them to anyone.

Blimey. 500 in compensation? Did he tell you to fuck off?

A lot of bad experiences with sky around here. Broadband was unreliable in this area after many people tried to switch. Sky kept telling everyone to phone BT as it was problem with the phone line... But that was no good as sky customers are not BT customers. Sky kept giving the run around until the majority of people went back to BT, and had reliable broadband again.

For our final four weeks with Virgin, our broadband was crawling. We were paying for the top speed and getting maybe 2MPS. I had a series of escalating engineer visits that were unreassuring, like they would say, I think I've isolated the issue, but... and then they would leave, and the problem would remain.

They never actually fixed the problem - I ordered BT and left on Xmas holidays, returned and my BT installation was in early Jan. I paid for local WIFI in my house throughout (galling). I called Virgin and told them to turn off my service and they said: you have to pay for another month. I said, good luck. They're still chasing me now for payment.

I used to work for BT.

They really are a bag of crap.

I think it's just a case of who is least bad when it comes to telecoms.

Oh gawd - how to work out who is least rubbish?!

Marking my place as we are with BT and the tv is so dire we can barely watch anything and every time we complain they take £300 out of our bank account as "they thought we wanted to cancel". Fuckers.