To not hang up on O2 after being on hold for 30 mins...

[Beccadugs]

I fell like if I give up now they will WIN...

I am trying to find out about an upgrade that they have called me about 5 times this week (while I was at work).

I was considering leaving them. I think I definitely will now...

Have you given up?

As long as it's a free call hang on in there

I'm fairly sure when I called 02 they had a service where you text them and they call you within the hour or something?

Ask for your puk code say you are wanting to leave you will get loads of much better offers

39 mins... yes it is a free call!

Thanks NewlyWed. DH couldn't remeber the name of "code thing"!

O2 robbed me of 1 hour 47 minutes of my life last week... And I still stayed with them because they gave me a £5 credit to say sorry. Bastards.

You still holding?

I'm free!!!

And they waived £150 on my phone upgrade and have me a cheaper deal than I'm on now, and than their competitors!