Got into arrears after the council made a mistake last year when we stopped getting hb but they didn't adjust the direct debit to reflect this meaning I got behind on payments without realising.
When they did realise after few months they tried to put dd up to a stupidly high amount which we couldn't afford so I cancelled it and phoned them, arranged to set up a so for fixed amount and clear the arrears as and when.
They then kept trying to take the dd as well as so and were quite rude each time I phoned and denied that they needed to change it their end but the bank told me that they controlled the dd not me so even though I'd cancelled it they had o as well.
In the end to avoid double payments each month I cancelled so too and have been using my rent card, my rent is approx £130 a week, this week I paid £130, last week £200 and week before £400 etc so I've been making a huge effort to clear it.
Got a letter today which is apparently my 'final warning' before they take further action???
There's approx £250 arrears left but they are insisting I go to an appt next week, with four unwell dcs it will be impossible to get there but they said if I don't show up it will go against me??
I think they are being very unfair, I've contacted them regularly to try and resolve this and have been paying each week. I'm considering just ignoring them and continuing to pay as it'll be cleared soon anyway, I'm just really annoyed at the way they have treated me.