Dh brought a mobile phone for my birthday in October it has stopped working completely.
So I thought no problem the seller will replace/refund. Very slow response to my emails the seller wanted the imei no which I didn't have (dh got rid of the amazon packaging to wrap it). I assumed the emails we had would be proof of purchase. Not according to the seller no number no refund. I have escalated my case to Amazon now and I'm hoping they can help.
But this is part of an email I received today.
its buyer responsibility to follow the instructions,even we sold and selling brand new phones only ,mobile phones gets faulty depends on usage only,,you bought this in october and informing about faulty in january,that means phone is worked fine from started till 3 months,in between whoever used phones is responsible for fault right? we sold brand new phone and you used it from october without any problem and in january you having problems because of usage right? hope you understand sorry for inconvenience that we can't help in this issues
So It's my fault the phone is broken because I used it!