AIBU to expect a 'please' from a cashier when they ask me 4 money?

[ShakerattlenRoll]

I was in Marks and Spencers yesterday I had some rude cashier asking me to move my basket off the conveyer belt without even saying please.I thought I would let it go even though I was niggled by her barking an order at me and being so rude.I moved the basket and said nothing.When it came to paying the woman she asked for the money without saying 'Please'.I was so fed up with her by now that I pulled her up on it and tore a strip off of her.She subsequently apologised and I thought that would be the last of it.
I went back in this evening and went to another cashier and low and behold the same thing happened there when she asked for the money.There was no 'Please' I thought (ffs) what's going on here? I asked her whether it was Marks and Spencers policy to be so impolite when asking for the money when buying goods? She said no but she was not obliged to say 'please'.

I thought ok then if you want to argue the point lets get a manger involved.Along came a manager and he said to me that he didn't know what all the fuss was about and that the cashiers had done nothing wrong by not saying 'Please' when asking for the money and he said he would not be reprimanding them on it.He told me that by the cashier saying 'thank you' and 'have a nice day' was surfice and please was not needed.

I mean to say what is this world coming to? I was brought up to say 'please' and 'thank you' and i'm not going to stop now and i expect people to say please and thank you to me especially if I am a customer at Marks and Spencers being served by a cashier.

I will be making an official complaint tomorrow to the store manager and head office. Your views please.TYIA

[Tallypet]

So Morrisons, Sainsbury and all hail Marks and Spencer have been rude to you? Honestly OP I think you have too much time on your hands and perhaps need a hobby.
What are you hoping the outcome to be?
If you came to my establishment with your attitude I'd instruct all staff not to serve you. You are rude and obnoxious

[Sharaluck]

Some people view saying please and thankyou to people as similar to begging/being subservient.

Yabu in this instance a please/thankyou isn't necessary, if they had done something as a big favour to you then I think it is more important, but they were just getting you to pay for your items.

[littledrummergirl]

Yadbu. I take it you had put away your phone, smiled, said please and thank you to the cashier for helping you to purchase goods from their employer. Did you put the money in their hand on drop it onto the checkout as though they were dirt beneath your feet.
Did you consider how your shopping was placed on the belt with heavy items near the cashier to avoid back strain.
I was once yelled at by a customer for not smiling. My
dh had been taken to a&e by his workplace and I was waiting to hear when I needed to collect him.
You should apologise to the cashier for your behaviour.

[BumPotato]

During the strip tearing what was said please ?

[Bogeyface]

Isnt this confirmation of Waitress Theory?

[Juno77]

OP - it's Marks and Spencer. No pluralisation.

Also you need to put a space after a full stop.

There's better things to spend your time on that berating checkout attendants, such as improving your grammar and spelling.

[IamInvisible]

DS1 works in retail (clothes shop) on a weekend, for the minimum wage. When he comes home and tells me how bloody rude the customers have been I am flabbergasted. They'd get a coat hanger up their arse if it were me they were rude to!

Maybe the cashier should have said please, but you can bet your last pound more people had been rude to them in the day than the other way round.

You must have too much time on your hands, though, if you can be bothered to invest so much in such a non issue imo.

[BrickorCleat]

OP, I think you've had an unnecessary shoeing here.

A cashier has chosen a customer service focused job. I think 'please' and 'thank you' should be the very basis of their exchange with you. If they want to be surly, there are other jobs

YANBU to expect common courtesy from someone whose job is to serve you, whether cashier, BA 1st class hostess or maitre d' at The Ivy.

I would welcome a bit of taciturn treatment however after my treatment in Sainsbo today 'so, how's it going? What you up to this afternoon? This shampoo better be good, HOW much? Good choice, I LOVE mango' etc etc.

Are they giving them ecstasy these days?

[Foodylicious]

I can see that you might think it was a bit rude not to say please, but would you ever think to say "can you scan my shopping now please?" don't think any of us do this, we just expect them to get on with it. maybe be she was just expecting you get on with paying for the shopping so she could see to the next customer who was waiting behind you.

It is nice when people working in the service industry or similar are polite but I think a persons manor overall has more of an impact than numerously repeated pleases or thank yous.
What is not nice is one person thinking they have the right to 'tear a strip off' another person.
Just not acceptable, don't care who you are, what you do. No one has the right to behave like that, and in front of others too!

And to be so arrogant that you feel you would get support on here for being unpleasant??

Really think how you would feel if someone walked into your place of work and spoke to you like that.

[MrsOakenshield]

well, you went about it very badly but I do actually agree that a please wouldn't be out of place - after all, when I have finished paying for my shopping and got my change and receipt I always say 'thank 'you' - I mean, I don't have to, the cashier is doing a job that he or she is paid for so they don't need my thanks, do they? And I really don't get this 'you've requested the goods' - you've got them off the shelf, taken them to the till and are paying for them - how is that a request?

If you think the service is bad in a particular branch then ask to speak to the manager privately or email head office. Bt don't shout at staff in a shop, that makes you far worse than them.

I worked in retail for years. Don't think I was told to say 'please' - you just did it.

[PlentyOfPubeGardens]

Bogey - Isnt this confirmation of Waitress Theory?

Yes!

OP you just failed the waitress test. Tell your DP to LTB

[TondelayoSchwarzkopf]

YABU.

I hate the insistence that if you add the words 'please' or 'thank you' to something it instantly makes it polite, regardless of context or tone. It is perfectly possible to be pleasant and polite without saying 'please' and vice versa (as the OP proves).

[BillyNotQuiteNoMates]

This thread has me in stitches!
The OP actually rang the three main supermarkets to ask what their policies on this matter were? Seriously OP, you need to get out more! (just not to MY checkout, pretty please!!)

[MidniteScribbler]

Two words for you OP: Self Service.

[WeddingComingUp]

You probably provided the staffs dinner time entertainment anyway op.

Anyone who works in a customer-service environment usually has their own memories of the crazy person/rude person/unhinged person they have dealt with...memories that are shared, discussed and laughed about with colleagues.

You'll probably go down in Marks and Spencer history. Any new recruits will be told about the crazy 'please' bint

[WhereYouLeftIt]

Oh come on people, you surely can't believe any of this really happened . Wasn't the clue in the OP - "I mean to say what is this world coming to?". Really, who speaks like that except in a period drama?

[TSSDNCOP]

Well, I'll swim against the tide and say that a "please" and "thank you" isn't a lot to ask....

BUT and it's a big one, "tearing a strip" off a check out lady is absolutely the worst manners ever. Picking on a person that cannot answer back, and you know it, is boorish and patronising.

I suggest Internet shopping is the way forward for you OP. but be sure to thank the delivery boys unless you want to see the epitome of subversive behaviour

[Anniegetyourgun]

It's definitely, definitely a regular on a humorous wind-up.

I hope.

[WorrySighWorrySigh]

Isnt this confirmation of Waitress Theory?

Sorry, I misread that as the Waitrose Theory.

BTW the only Waitrose Theory I have heard is that Sainsburys exists to keep the riff raff out of Waitrose. Anyway having read the OP I am guessing that is the function M&S performs as well!

[elQuintoConyo]

Was your M&S knicker elastic too tight, OP?

[JodieGarberJacob]

I thought that as well Annie but the op appears to be a regular on AIBU!

[MidniteScribbler]

Well, I'll swim against the tide and say that a "please" and "thank you" isn't a lot to ask....

I take people by their whole interaction, rather than just one word. A polite 'hi, how are you today?" maybe a bit of chit chat if it's a big transaction. 'That will be xxxxx". Hand over money "Thank you, have a nice day." would be fine with me.

[therighttoshoes]

I'm not going to feed the ***

[Bogeyface]

[Snort] @ Waitrose Theory!

My Waitrose Theory is that if you shop there you will be caught in an infite politeness loop as both staff and customers strive to out do each other in order to prove that they are posh enough to work and shop there :o

[LegoCaltrops]

At least I have a good manners and I say please and thank you .I would also like to think that I create a better world to live in with my polite attitude.

Now that's just plain funny!