To be annoyed with this company re returning faulty item

[BlackDaisies]

I bought an electrical item for xmas which has a fault. Bought from a company via Amazon. Emailed using their "contact seller" option and received a quick reply. They are happy to replace it if I send the whole thing back via Royal Mail or registered post. It's pretty heavy and going to cost me a fortune to do that, as well as being a complete pain to package up and get to the PO. I'm really annoyed about it. Does anyone know if I have any right to insist they either pick it up or pay for the postage? Or is what they're asking fair since I bought online?

As it was faulty they would have to refund the postage costs, you'd have to send them a copy reciept.

Thanks for replying. Think I'll email to get it in writing that they'll do that. I guess this sort of thing is the downside of lovely, lazy internet shopping!

It might be easier to return the item via courier

www.interlinkdirect.co.uk/
www.myhermes.co.uk/
www.fedex.com/gb/shippingrates/index.html

Your costs should be refunded. Perhaps the seller will arrange collection? Worth posing the question. You most certainly should not be out of pocket for returning a duff product.

Ask them to send out a prepaid returns label as the item is faulty. I usually ask for them if I have to return something as it's much easier than chasing for the postage after.